Carson, CA repair reviews

Repairman was great, but I was charged $400 for 15 mins of labor!!! UNACCEPTABLE. Because of exorbitant labor charges, I’m giving my experience 0.5 stars!

I am very disappointed with Sears. I have used them in the past and never had a problem with their service department. I never received the part to fix my refrigerator and was constantly told it was in process. This would have been the eighth week and the fridge needs fixing. Never received an update from Sears, no phone call, text message or email. I will be ending my home service contract. I have been a Sears customer for over 50 years, buying their products, using their home services for my appliances, but I was not treated kindly so this ends my patronage of Sears. Also Sears needs to employ people who speak clearly and understanding of the English language.

Good Work will gladly use them again

The second person that came in was able to fix the problem the other person couldn't and we didn't even need the top part that we were told to order. Waster of money. But, glad the second person was able to fix out problem.

Refrigerator was purchased and installed by Sears in 2017. I was told by the tech a few days ago (2020) that it was installed without meeting the grounding requirements. Because of this, we have experienced the freezer defrosting and a non functional ice maker on 3 or 4 occasions . We had the necessary recommended electrical work completed to correct the problem and the refrigerator is not working after 24 hours. We have been without a refrigerator for 8 days. I requested a replacement of the refrigerator during the first year when a factory defect of the air filter was identified. That was replaced in August 2020.

Wason time,asked pertinate questions and gave us solid answers to my questions. Showed us how to properly walk on the machine and get to most out of it. Very friendly and knowageable about the machine.

Tech was a no show on Oct 27th day of service

i uses them a week ago and im so happy i did it.

So far this tine still working from 9/29. The service repaired for 4 consecutive now. I hope this time will last longer than 2 weeks to call for service. Justin I think he knew the problem better than the other guys who came before

This is not the trusted service company it once was! I was over charged, I was tricked into buying the home warranty plan for a discount on A refrigerator repair. I was charge up front, no receipt, and no discount. I lost count of the number of telephone calls, transfers to multiple representatives and so-called customer service reps. No one could or would explain the charges, the process or honor the discount. And then, the repair was never completed. I return the part and had to pay out of pocket. I had to file a Better Business Bureau complaint and request a charge back. I WILL NEVER EVER BUY ANYTHING OR USE SEARS AGAIN! I WILL WARN EVERYONE WHO WILL LISTEN.