Carson, CA repair reviews

For almost three weeks my family and I had no water heater. SEARS recommended I get a third party to come out which I did and was told the parts weren't located. I had to buy a new water heater and now SEARS is saying that the water heater can be fixed. I'm hoping for a partial refujf

I been calling every since February to get some kind of solution for my refrigerator to be fixed or replaced.

None at this time

Continuously lied about a replacement part, that they sent. They made numerous schedule attempts to come and install the part, but NEVER SHOWED UP. (Because they knew all along it wasn’t the right part.) All so they didn’t have to honor my warranty and replace the entire washer. It went on for months, until suddenly, a new part is shipped, this one being the correct part. This started Jan 22nd… I made the first call in early March, asking where and when my washer was gonna be serviced. I made several phone calls, was given the run around, time and time again. Lies after lies… and now your looking for feedback? Absolute trash for customer service!

1. It took 3 days to schedule an appointment under warranty. I had called under a different phone and got an appointment right away, when I said I had warranty, I got transferred to someone else… then all of the sudden, no availability for service 3 days later. 2. They wanted to walk me through the repair. I have warranty. If I hadn’t, I’m sure YouTube would have done a better job walking me through a repair. 3. All they did was vacuum the bottom of the fridge… and now I’m back to the same error code.

Repairman was great, but I was charged $400 for 15 mins of labor!!! UNACCEPTABLE. Because of exorbitant labor charges, I’m giving my experience 0.5 stars!

I am very disappointed with Sears. I have used them in the past and never had a problem with their service department. I never received the part to fix my refrigerator and was constantly told it was in process. This would have been the eighth week and the fridge needs fixing. Never received an update from Sears, no phone call, text message or email. I will be ending my home service contract. I have been a Sears customer for over 50 years, buying their products, using their home services for my appliances, but I was not treated kindly so this ends my patronage of Sears. Also Sears needs to employ people who speak clearly and understanding of the English language.

Good Work will gladly use them again

The second person that came in was able to fix the problem the other person couldn't and we didn't even need the top part that we were told to order. Waster of money. But, glad the second person was able to fix out problem.

Refrigerator was purchased and installed by Sears in 2017. I was told by the tech a few days ago (2020) that it was installed without meeting the grounding requirements. Because of this, we have experienced the freezer defrosting and a non functional ice maker on 3 or 4 occasions . We had the necessary recommended electrical work completed to correct the problem and the refrigerator is not working after 24 hours. We have been without a refrigerator for 8 days. I requested a replacement of the refrigerator during the first year when a factory defect of the air filter was identified. That was replaced in August 2020.