Phoenix, AZ repair reviews
All Reviews are from verified customers of Sears Home Services.1–10 of 301 Reviews
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Sears reps are all able to solve problemsHI JUDITH ,Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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I was very happy with my Sears repair service. It was easy to work on mine, the service technician was in touch before arriving, he was courteous and professional, he left my laundry room clean and neat. It was a great experience.Hello Suzanne, We are so thrilled you had a 5-star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
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A month long fiasco.STEPHEN G, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
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Not at allWe apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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So happy that Sears continues to provide excellent repair service.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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Discussed the issue and made the needed adjustments. Can't ask for anything more.Thank you so much for your 5-star rating! We are happy to see that you had a great experience. Thank you for your business!
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My apt. had to be canceled due to a doctor's apt. I tried repeatedly to reschedule. Phone service was bad and I kept being sent to someone else. I left a note on my door which disappeared but nothing to say they were there, and still no response to reschedule.We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
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My dryer wasn't working. It took a couple times to get my clothes to dry. On the website, this was one of the options to choose from. I knew that the dryer vent needed to be cleaned. This was an expectation of the appliance service request. Come to find out, there is a separate service for dryer vent cleaning. To no surprise, I basically paid $90 to be told what I already knew. And the vent didn't get cleaned.
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I would like a manager to call me to discuss this and issue a refund for the fee. The repair rep was in my home for 3 minutes, shook the drum, said it moved back and forth too much, said the same thing I told him, thought it was bearings, but the part was no longer sold and could not repair. I ordered bearings online, and repaired the washer myself (not a professional repair man)
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Jeff was professional and completed the repair quickly. He was also responsive to my request that he wear a face mask while in my home. Thanks Jeff!