Phoenix, AZ repair reviews

Eric the Technician is so knowledgeable about water heaters. He was so kind, courteous, professional, and friendly. After he replaced the anode rod he showed me the old rod and how badly it looked so that I would know the anode rod needed to be replaced.

happy with service

We still waiting for parts or replace heater

Technician was helpful and knowledgeable

Everything are Working good and not noisy

All repairs done completely as requested.

On time. Explained what had to be done.

Sears really treated me AWFULLY. My A.C. went out. I called Sears and requested service under my 25 yr Home Warrenty. It was a Tuesday. I was told I would get service on Friday. It was 114*s. At 10am I knew something was wrong. Sears said the tech was there and I was reported as "not home". I was 15 ft away from a half opened front door. Not 1 call from the tech to me. No use of the doorbell. No card left. I called Sears. I was told it would be 5 days until the next tech was available. It was 113*s. 5 days later, hot, mad and thinking about my years of using Sears, my Home Warrenty, my valuable time and how many times I called Sears for help, I waited. On the phone, I kept getting handed off to the next someone. No one knew about previous calls by myself, causing me to retell the story from the start. I think it is unthinkable to let me suffer thru a Severe Heat Warning for SO long. Az landlords are required by law to start ac within 5 days. I was told Sears didn't have enough repair people. In the end I went more then 10 days, unable to do housework, cook or sleep. My anger grew. Sears was unable to provide an estimate on an ac unit, as "their website was down". It was down for more then just that day. No supervisor contacted me to offer an apology. The repairman was very good. The service could not have been worst.

Tech came to fix leaky ice maker and non working ice dispenser/bin. He was able to come early and only spent 10 minutes at the most installing new ice maker and ordering new bin. Bin arrived 3 days later. Very happy with service! Will call again!

Technician was timely and did a great job installing the compressor