Phoenix, AZ repair reviews

All Reviews are from verified customers of Sears Home Services.
4.5 out of 5 stars

Sort by:
1–10 of 171 Reviews
  1. GREAT SERVICE

    Overall rating

    see details
    Eric the Technician is so knowledgeable about water heaters. He was so kind, courteous, professional, and friendly. After he replaced the anode rod he showed me the old rod and how badly it looked so that I would know the anode rod needed to be replaced.
    PEORIA, AZ
    October 26, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  2. great

    Overall rating

    see details
    happy with service
    PHOENIX, AZ
    October 26, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  3. Service is no done

    Overall rating

    see details
    We still waiting for parts or replace heater
    GLENDALE, AZ
    October 15, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  4. Great service

    Overall rating

    see details
    Technician was helpful and knowledgeable
    SUN CITY, AZ
    September 22, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  5. Great service!!

    Overall rating

    see details
    Everything are Working good and not noisy
    PHOENIX, AZ
    September 14, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  6. All Good!

    Overall rating

    see details
    All repairs done completely as requested.
    SUN CITY, AZ
    September 07, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  7. Excellent

    Overall rating

    see details
    On time. Explained what had to be done.
    EL MIRAGE, AZ
    September 03, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  8. Service person was great. #5

    Overall rating

    see details
    Sears really treated me AWFULLY. My A.C. went out. I called Sears and requested service under my 25 yr Home Warrenty. It was a Tuesday. I was told I would get service on Friday. It was 114*s. At 10am I knew something was wrong. Sears said the tech was there and I was reported as "not home". I was 15 ft away from a half opened front door. Not 1 call from the tech to me. No use of the doorbell. No card left. I called Sears. I was told it would be 5 days until the next tech was available. It was 113*s. 5 days later, hot, mad and thinking about my years of using Sears, my Home Warrenty, my valuable time and how many times I called Sears for help, I waited. On the phone, I kept getting handed off to the next someone. No one knew about previous calls by myself, causing me to retell the story from the start. I think it is unthinkable to let me suffer thru a Severe Heat Warning for SO long. Az landlords are required by law to start ac within 5 days. I was told Sears didn't have enough repair people. In the end I went more then 10 days, unable to do housework, cook or sleep. My anger grew. Sears was unable to provide an estimate on an ac unit, as "their website was down". It was down for more then just that day. No supervisor contacted me to offer an apology. The repairman was very good. The service could not have been worst.
    PHOENIX, AZ
    August 27, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
    Thank you for taking the time to let us know about this. We are very sorry to see that you have had this kind of experience and apologize for the inconvenience. We appreciate your business and hope to assist you in the future.
    SHS Social on August 28, 2019
  9. Quick Fix!

    Overall rating

    see details
    Tech came to fix leaky ice maker and non working ice dispenser/bin. He was able to come early and only spent 10 minutes at the most installing new ice maker and ordering new bin. Bin arrived 3 days later. Very happy with service! Will call again!
    PHOENIX, AZ
    August 26, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse
  10. Very professional

    Overall rating

    see details
    Technician was timely and did a great job installing the compressor
    PEORIA, AZ
    August 25, 2019
    Was this review helpful to you? Yes · 0 | No · 0
    Report abuse