Phoenix, AZ repair reviews

All Reviews are from verified customers of Sears Home Services.
4.5 out of 5 stars

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  1. Great wonderful service.

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    Our repair man was nice & professional like always.
    GLENDALE, AZ
    May 07, 2020
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  2. Dryer still makes a lot of noise

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    Dryer still makes a lot of noise
    PHOENIX, AZ
    May 07, 2020
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  3. The service seemed great, until after the technician left, then it turned into a disaster.

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    Initial visit was great, seemed to be perfect. Was told I would receive a receipt via email. I have not received it. Was told to wait for 24 hours before loading the refrigerator, /the refrigerator never got cold. Made a 2nd appointment. Was scheduled for second appointment on 4/2/2020 between 8AM and noon, received a phone call at a11:31 AM telling me my appointment had been canceled. To many technicians apparently called in sick. Was told first available next service was next Monday. To put it bluntly I was frustrated, I am practically deaf, so I had been sitting at a window where I could see when the technician drove up. I had already been without a refrigerator since the previous Saturday, medication had to be kept cool in a refrigerator, now it was in a ice chest. I asked to speak to her manager and was refused. I then told her that next Monday was not acceptable, and she told me that was the best they could do. I told her that would not work and that I expected a returned call from Sears within an hour or I was going to raise a ruckus. To her credit sh did call back with an appointment for 4/3/2020 between 8AM and noon.
    WADDELL, AZ
    April 03, 2020
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    Thank you so much for taking the time to share your experience and feedback with us. We are so sorry to hear that this happened. We would like to look into this more on your behalf, we will be reaching out to you via email requesting more details. Thanks!
    SHS Social Care on April 07, 2020
  4. great service.

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    The repairman was on time and did a good job in conducting his maintenance.
    SUN CITY, AZ
    March 10, 2020
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  5. Great service

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    Great service
    YOUNGTOWN, AZ
    March 06, 2020
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  6. Good Service

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    Used them for annual maintenance service for dishwasher.
    GLENDALE, AZ
    February 05, 2020
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  7. Great service!

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    Great technician. Job done right and quickly.
    SUN CITY, AZ
    December 17, 2019
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  8. Great service

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    Tech was very nice and efficient
    GLENDALE, AZ
    December 01, 2019
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  9. Good service

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    Happy that repairs were taken care of quickly w/ no problems.
    GLENDALE, AZ
    November 24, 2019
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  10. Dishwasher yearly Maint. Visit.

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    Routine yearly Maint. Service was excellent. Thanks Jim
    GLENDALE, AZ
    November 24, 2019
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