Phoenix, AZ repair reviews

The technician was excellent , polite and great customer service

Two sears techs worked on our dishwasher on separate days. They were great. However, every time we tried to contact customer service (to reschedule because the replacement part had not arrived), we were put on hold for an hour. The reps were hard to understand and the connection was terrible.

Joe did a great job of diagnosing the problem & then fixing it in a timely manner

Repairman out twice. He put on a new carburetor this last time and could not get the RPM's up. He kind of looked at it for 15 minutes and said he could not fix. Demanded payment. I am disabled and thought it would be better trying to talk to someone about getting someone else out to fix it. Hard to talk to anyone as when I called all of a sudden after being on hold for ten minutes a message said they could not answer my call.

Goes above and beyond on his work.hope to get him at our next service

I was at work when the Technician came and my wife handled the call. When I realized the Tech did not take the 15% off coupon I called the service line. I was told no problem then transferred and the phone call disconnected. This happened no fewer than 8 times and I still don't have it resolved. The Technician did a good job.

Our repair man was nice & professional like always.

Dryer still makes a lot of noise

Initial visit was great, seemed to be perfect. Was told I would receive a receipt via email. I have not received it. Was told to wait for 24 hours before loading the refrigerator, /the refrigerator never got cold. Made a 2nd appointment. Was scheduled for second appointment on 4/2/2020 between 8AM and noon, received a phone call at a11:31 AM telling me my appointment had been canceled. To many technicians apparently called in sick. Was told first available next service was next Monday. To put it bluntly I was frustrated, I am practically deaf, so I had been sitting at a window where I could see when the technician drove up. I had already been without a refrigerator since the previous Saturday, medication had to be kept cool in a refrigerator, now it was in a ice chest. I asked to speak to her manager and was refused. I then told her that next Monday was not acceptable, and she told me that was the best they could do. I told her that would not work and that I expected a returned call from Sears within an hour or I was going to raise a ruckus. To her credit sh did call back with an appointment for 4/3/2020 between 8AM and noon.

The repairman was on time and did a good job in conducting his maintenance.