Mesa, AZ repair reviews

Technician was very professional, knowledgeable and congenial.

The service man diagnosed the problem quickly.

Repair person was rude when first arrived, did NOT ring doorbell as we were in the house. But he did call to tell me he was on porch, but was rather rude. Everything was in good working order.

Serviceman was initially nice, polite and ensured us our stackable washer and dryer would be replaced. Since the initial visit he had to come back to redo the initial report. Now we've waited for someone to contact us to get our new stackable washer and dryer or check. But unfortunately it's excuse after excuse and no one calls me back or even send an email when the Sears Customer Service Department promises.

This past weekend I had my ice maker replaced for the 2nd time in 90 days and this one does not work either. I am getting large ice chunks and frequently the ice maker gets clogged up and the ice does not drop. Ridiculous

The 2nd technician was able to diagnose the problem. Now my dishwasher is running like new!!

It wasn't the company, it was the technician

We waited all day for your tech to show up, we called him twice and he never returned our calls or show up.

Technician is very professional.

The repair man came out after 3 days. Looked under the washer and stated I needed a bracket. He came in his car and didn't have anything other than his tools. He said he would have to order from Samsung. Two weeks later and after a few calls to Sears, he came with the part. Said he would have come sooner but had training in CA, stating: "My bad luck". Sears could not be bothered to send someone else to finish the job sooner.