Mesa, AZ repair reviews

The Tech who came out was courteous and found the problem with my water heater and fixed it immediately.

I was told the water heater was under warranty when I made my appointment and then paid $95.00 for diagnostic fee and was told it was NOT under warranty. I requested refund of $95.00 and received nothing.

Have spoken to 10 different representatives to try and get some service after Sears took my $99 and did not contact me after that. Nothing, So I called and called . Takes much time and frustration to get to a hunan . They left us with a leaking hot water heater and no further help, All my major appliances are from Sears and I called them bc I trusted them. Because of my persistence we are now waiting to see what Sears will do next. Can’t wait too long bc we have a LEAKING hot water heater. This is just the short version,

she came last week and fixed my treadmill. very happy with the service

Very knowledgable, friendly, and best of all: Honest.

Also confirmed minor detail on non-related prior service call on washer/dryer.

The repair man was exceptional! He new exactly what was wrong and how to fix it. He was very patient, answering my million questions easily and with a smile. He explained what I should do in the future to keep from having the same problem. While he was professional at all times, he made me feel like I was talking to my best friend!

technician was professional and courteous

I have always had excellent service from Sears repair group and this was no different until an hour after he left. He was just replacing a burnt out light. It worked until my wife wanted to heat water for tea and it wouldn't start. Checked the plug and connections. Nothing. They are coming tomorrow. Hope it will work after they get here.

We have had four different repair attempts on our washer, each taking two to three weeks between each repair event. We have been without our washing machine for about 6 weeks and it it not acceptable. We need to immediately have one more repair attempt or to have the washing machine replaced. I mean immediately!