Hot Springs, AR repair reviews

Serviceman had to order parts for $633 to repair ice maker. Took over a week to get parts. Had to schedule another visit to install new parts. They did not work. He took parts back to return. Told me to buy a new ice maker. I've called 6 different Sears phone numbers regarding refund of the fee for returned parts only to find out refund not properly submitted and I still have to wait for refund. I understand a refund process but not actually having a piece of paper with a name and phone number to call has been a joke. (My recent for payment was emailed to me and had no info on it but MY info.)

Lawn tractor performs better than new, serviceman knew his business.

Did a fine job, evan cleaned out the dryer vent.

He is very helpful & goes the extra mile.

It took a week to get them to come out to look at the freezer which by that time all the food went bad. And another week to come back to put the part on.

I used them a few days ago and he was great

Technician did not fix ice machine even though he said was fixed, have had this same problem many times where techs have to come back again and again cause they don’t fix it. Recall items are not addressed or even looked up prior to service call as they are supposed to be. Sears should have replaced the ice machine but their fancy loopholes allow them to escape responsibility.

Jimmy H has been to our home several times and is a very nice guy and does a great job.

Did a good job

Once we were scheduled everything went smoothly. There doesn't seem to be enough technicians in our area. He had to drive two hours to do the repair.