2003 US-280 BYP Reviews

The worst home repair service. The only good part was the 2nd repair technician, Jonathan. You can't contact the company. They only text and email you everyday. I decided you are not the service for me.

Jonathan was great!!! Sadly, he was the only positive in my experience with Sears. The first call was 23 Sep 2024 the repair was completed 5 Nov 2024. They schedule appointments with a 8am-5pm time and cancel late evening via text message. My time is valuable too! We had repeated appointment cancellations. They blamed it on parts not arriving or Tech unavailability. Bottomline, horrible customer service above the Tech level. I would not recommend Sears Home Services and definitely will not renew.

Sears appliance repair is contracted with our home warranty company. It’s been a miserable experience. First they were called out to fix our microwave which is mounted above our stove. They stacked our blankets on the stove to protect it in case they dropped something. However one of the workers inadvertently turned on the stove, burning both of our blankets. I was up until midnight washing walls because I couldn’t get the burn smell out of our home. We still had to pay the service call charge and we were never compensated for the burned blankets. Next, we’ve had them called out multiple times because our dishwasher moisturizer sensor kept coming on. Eventually the guy told us to just take out the float, they couldn’t figure out what was wrong. They have been here multiple times over our dryer, the last time they left it was making a god awful noise, worse than before. We finally were going to be home so we have called them back, they were originally suppose to be here at 9am, then it was changed to 1pm and now we are looking at 4pm. 1. We will never purchase a home warranty again. 2. Once this warranty is up, we will not be using sears ever again.