3720 Pepperell Parkway Reviews

I was advised they repaired Bosch dishwashers however the service technician they sent had never worked on a Bosch dishwashers. I already knew the problem so no diagnostics were required. I declined ordering a new part since it did not affect the functionality of the dishwasher. I paid $126 for the service technician to come. A high price to pay when no diagnostics were performed and no repairs were made.

Absolutely TERRIBLE customer service and not at ALL on time. Showed up 2 hours early and made me cancel appointment because they were there the wrong with time. Not at all nice about rescheduling, repair, or communication.

Sears Repair Service is the WORST service I’ve ever experienced. Technician Travis R. ordered the wrong part for my refrigerator, charged me $588, and never issued a refund. The correct compressor part has been sitting for over two weeks, yet he never showed up on the scheduled repair date. Instead, he falsely claimed he came by and even uploaded a photo of a different house as “proof.” He’s been to my house twice before—there is absolutely no excuse for not being able to find it. This is completely unacceptable. It’s absolutely outrageous that a technician who clearly lacks the ability to fix the issue would go as far as to lie about it. I’m shocked and extremely disappointed. STAY AWAY from Sears service.

I was told a certain price for the diagnostic fee and then was overcharged. Trying to get in touch with an actual employee to fix the situation is impossible. I reached out to the number as suggested below and they did nothing to resolve the situation.

Horrible service the technician never showed up to my residents. Even after he lied on the app stating he was there and that I refused service. Who refuses that service when it's 90 degrees in my house. Management didn't really seem to show empathy and the fact you have a person like that representing your company says alot about you guys as a whole. I hope no warranty company ever uses ya'll services in the near future. Very untrustworthy and very unprofessional.

They lied they never showed up. This company was sent by the GE warranty department. I was tolld by GE customer service that A&E is a fraudulent company and they claim to do work and complete work but never shows up but yet they still use them. I waited all day and received a message that the tech was at my location and he was not. I called to complain but I was told that he completed the repair. The techs name showed up on the text as Travis R. I would rate a negative 10 but it will only allow you to rate as low as a 1. This company is awful and there is no was to communicate with them other than a call center

I had a scheduled appointment for 8/12/24 to have my washer repaired. It was supposed to be between 8a-5p and i received a text at approximately 1:45p that my appointment has been cancelled with no explanation. They tied up my day for nothing and customer service couldn’t give an explanation. Worst experience ever.

The technician didn’t show up. He called me and i missed the call. Called him back left msg. Now I received msg to rate the tech who didn’t even show up but submit the work completion report! When I called Sears again the agent said she will submit a report about the tech but cannot do anything else. I need to call the insurance because the work order is already closed!!!

Technician never came to house stated that we never confirmed however I have all the proof that we did confirm several times via text

This is the worst company to use if you need a repair. They schedule you for an appointment and never come. Then when you call to ask why they “dont know what happened” and reschedule you. Then they continue to reschedule you for the next month without actually coming to do the repair. And when you try to get a local person on the phone they immediately reroute your call to a medical alert spam number. I hate this company with a passion. Use anyone and I mean ANYONE else!!!