3720 Pepperell Parkway Reviews

Paid $700+ for failed refrigerator repair. Please make it good.

The repair was not done. We have been rescheduled 5 times and waiting a whole month, since 2/23. We want our money back. How do we get refunded for work not done?

He was the same gentleman who didn’t fix the same issue twenty days ago. Today, he said he didn’t know what was wrong with the unit; the wires going into the unit and the wires coming out of the unit are being burned prior to entering and exiting the furnace..

Horrible. Technician broke a pipe and basically said i needed to replace it myself with a part from home depot. He didn't level nor test cycle. A 30 minute job turned into 2 hours and he still didn't complete it. Ended up redoing everything but electric wiring. This 4th time dealing with sears appliance Technicians and have yet to get the work they were sent to do completed. Canceling warranty asap.

Scheduled an appointment to repair a leaking refrigerator and the guy didn’t show up. He didn’t call or email any updates like “I’m running late” or “I can’t come today” either. Terrible communication because there was no communication. Guy was a no show and had 9 hours to show up per their 8am-5pm time slot. Will not be recommending this company. Sears, if you actually give a damn about this review, don’t send me that automated message I know you send out in place of a genuine apology. Send me a real and personal message from a human being. If you even care, that is.

I was advised they repaired Bosch dishwashers however the service technician they sent had never worked on a Bosch dishwashers. I already knew the problem so no diagnostics were required. I declined ordering a new part since it did not affect the functionality of the dishwasher. I paid $126 for the service technician to come. A high price to pay when no diagnostics were performed and no repairs were made.

Absolutely TERRIBLE customer service and not at ALL on time. Showed up 2 hours early and made me cancel appointment because they were there the wrong with time. Not at all nice about rescheduling, repair, or communication.

Sears Repair Service is the WORST service I’ve ever experienced. Technician Travis R. ordered the wrong part for my refrigerator, charged me $588, and never issued a refund. The correct compressor part has been sitting for over two weeks, yet he never showed up on the scheduled repair date. Instead, he falsely claimed he came by and even uploaded a photo of a different house as “proof.” He’s been to my house twice before—there is absolutely no excuse for not being able to find it. This is completely unacceptable. It’s absolutely outrageous that a technician who clearly lacks the ability to fix the issue would go as far as to lie about it. I’m shocked and extremely disappointed. STAY AWAY from Sears service.