3720 Pepperell Parkway Reviews
Showing most recent reviews from verified customers of Sears Home Services
Nusrat I
The technician didn’t show up. He called me and i missed the call. Called him back left msg. Now I received msg to rate the tech who didn’t even show up but submit the work completion report! When I called Sears again the agent said she will submit a report about the tech but cannot do anything else. I need to call the insurance because the work order is already closed!!!
Customer service response - Thank you for taking the time to bring this to our attention. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on June 03, 2024
Jerrie M
Technician never came to house stated that we never confirmed however I have all the proof that we did confirm several times via text
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on March 31, 2024
Franshun R
This is the worst company to use if you need a repair. They schedule you for an appointment and never come. Then when you call to ask why they “dont know what happened” and reschedule you. Then they continue to reschedule you for the next month without actually coming to do the repair. And when you try to get a local person on the phone they immediately reroute your call to a medical alert spam number. I hate this company with a passion. Use anyone and I mean ANYONE else!!!
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on February 07, 2024
Shoebe B
Allow customers to talk to actual people instead of automated service
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on February 08, 2024
Fred W
Unfortunately Sears Home Repair could not complete the service order on our oven, and the technician stated they were not going to fulfill their obligation to complete the repair, or assist in purchasing a replacement appliance that they were unable to repair, as stated in the service agreement. I feel we should at least be refunded the money spent to purchase the Sears Home Repair service agreement.
