13447 AL Highway 157 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Clyde G
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on June 27, 2024
Sandra S
Customer service response - Thank you so much for the fantastic 5-star rating, Sandra! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on June 05, 2024
Jeanna E
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on June 03, 2024
M B
Figured out an issue that has not been able to be resolved.
Customer service response - Thank you for acknowledging our ability to solve the challenging issue with your appliance. We really appreciate you taking the time to leave a review.
Sears Home Services on May 23, 2024
DM M
Customer service response - Thank you so much for the fantastic 5-star rating, Michele! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on February 21, 2024
Brandon L
Ray D
Amy S
My technician was Scott, not Matthew. Scott was very good, very helpful.
Noe J
Customer service response - Thank you for awarding us a solid 4-star rating, Noe! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on February 25, 2024
Dave H
Cortez has exceptional customer relations. Very professional and knowledgeable. The problem here is this range has been unusable since October 2024. Many parts have been replaced by several techs. Now we're into a " no longer available" parts situation. Cortez says they want to replace 3 parts with "refurbished" ? parts. This has dragged on far too long (7 months) without a range. For whatever reason it's unfixable. I want the range replaced per my contract agreement.
Customer service response - We're glad to hear Cortez provided exceptional service, Dave. We apologize for the ongoing issues with your range and suggest contacting us directly to discuss your contract and replacement options.
Sears Home Services on May 15, 2025
