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13447 AL Highway 157 Reviews
Read reviews from customers who used our services at 13447 AL Highway 157
Total reviews
40
Average Rating
4.5/5
Brandon L,
Ray D,
My technician was Scott, not Matthew. Scott was very good, very helpful.
Amy S,
Noe J,
Customer service response - Thank you for awarding us a solid 4-star rating, Noe! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on 1708853122914
They fixed the problem fine, but had us order a pump that did Not get used. They took it back but did not refund us. Not right!
Richard H,
Customer service response - We apologize for the inconvenience with the unused pump, Richard. Thank you for your feedback, and please contact us directly to resolve the refund issue.
Sears Home Services on 1772066719153
Cortez has exceptional customer relations. Very professional and knowledgeable. The problem here is this range has been unusable since October 2024. Many parts have been replaced by several techs. Now we're into a " no longer available" parts situation. Cortez says they want to replace 3 parts with "refurbished" ? parts. This has dragged on far too long (7 months) without a range. For whatever reason it's unfixable. I want the range replaced per my contract agreement.
Dave H,
Customer service response - We're glad to hear Cortez provided exceptional service, Dave. We apologize for the ongoing issues with your range and suggest contacting us directly to discuss your contract and replacement options.
Sears Home Services on 1747358245309
Honestly I am very disappointed. It took 3 trips to fix my washer. The technician also left parts he removed from my washer for me to dispose of. I could handle the parts but 3 weeks without a washer was a major problem.
Susan R,
Customer service response - We apologize for the trouble you've faced, Susan. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1728193384791
Technician never showed. Went to sears home service website for update at 12:30 & it said he had arrived at my home. Not!! Called Transport A&E numerous times, everything automated. Gave incident (service) # I had been given & automated system said there was no record & could not pull me up by phone #. Jimmy has been to my house for repairs at least 3 times (lately), but they don’t have me in their system??? I could never get to real person. So frustrating! I hate that I paid for extended warranty & this is what I get. Awful. I know my blood pressure had to have been out the roof just from punching buttons & repeatedly calling A&E
Susan M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1728446810191
He did a good job
Glenda A,
Customer service response - Thank you for taking the time to bring this to our attention, Glenda. We hate to see that you have had this kind of experience with Sears Appliance Repair and would love the opportunity to help out. If you would please message the name, address, and phone number associated with the service order to our Sears Home Services Facebook page at https://www.facebook.com/SearsHomeServices/, we will be able to see how we can assist you. We appreciate your business and look forward to addressing this matter.
Sears Home Services on 1711897047836
The technician Michael didn't even come to my house and I received a text saying he arrived. Company is a poor excuse for a repair company!!! You need to get more responsible and reliable people as your technicians. VERY DISAPPOINTED!!!!!
Vicki I,
