3798 S Mckenzie St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Susan D
Beth M
Christopher was friendly and respectful.
Charlie B
Mark M
Outstanding technician and extremely knowledgeable and professional!!
Thomas G
Nice guy. Explains what and why he is doing to solve our problem.
Christine A
Matthew was fine. Unfortunately his hands were tied. Someone in the Sears office told him that my wall unit was not covered and if I called again they would cancel my warranty. I see now why Sears is going out of business.
Customer service response - We apologize for the frustration you've experienced, Christine. Your feedback is important to us, and we would appreciate the opportunity to address your concerns. Please contact us directly so we can assist you further.
Sears Home Services on September 28, 2024
Terri B
4 trips by techs. Techs have been great but apparently my frig cant be repaired properly. They always tell me that support is going to contact me but that call never comes!
Customer service response - Thank you for awarding us a solid 4-star rating, Terri! If there's anything specific that we can do to further improve our Sears Appliance Repair and earn that extra star from you, please let us know. We value your support and look forward to serving you even better in the future.
Sears Home Services on May 21, 2024
Karin H
He came and opened up where the light bulbs are on the microwave. Handed us the light bulbs and said this is what you need.
DONALD S
Serviceman inspected refrigerator, concluded vents blocked with ice. Instructed me to wait 24-48 hrs then start refrig. Waited 72 hrs, found no water from ice, restarted refrigerator. Freezer works fine, refrigerator still does not; Checked for any airflow thru vents, none. Suspect damper is closed or a problem with controls. Also did not hear fan running.
Kim P
Ice maker not making ice
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on June 20, 2024
