3798 S Mckenzie St Reviews

On October 10th our Samsung washing machine stopped working. I filed a claim for the repair, paid my $125 and was contacted the next day setting up a technician to come out on October 12th. I planned my day around the service call and in the afternoon, I got a text stating my service call was rescheduled for October 16th. That was not a good date so I had to go into the system and reschedule the call for October 19th. I took a day off of work, planned my day around the service call and once again in the afternoon hours I got a text stating the service call had been rescheduled for October 23rd. I called AHS who put Sears on the line and explained to both that we have been without a washing machine for 2 weeks and asked that a call for the following day be rescheduled so we can get our washing machine fixed. I then asked for my service call fee of $125 to be refunded. I was told I had to file a claim for damages to do that (which I did). On the 23rd a technician came out and said he had to order parts. He left and we were still without a washing machine. There was a service call scheduled for October 30th. 20 days after the washing machine stopped working. I had to call the technician to find out when he was coming because we were told we would be the first thing in the morning. He verified the parts had arrived and said there were 2 stops ahead of us. We then got an email stating we were receiving a cash out replacement offer 20 days after the washer broke down. We have had to go to the laundromat on multiple occasions which could have been avoided. I then began to work with AHS since the $900 cash offer did not adequately replace the brand, color and features of our washing machine. The cash out customer service rep then lowered the offer to about $750 and thought it was perfectly fine to have a white washing machine with a black dryer. This is ridiculous. Why should anyone accept mismatched colors. When I asked her if she thought it was acceptable to have different colored washing machine and dryer, she said she doesn't comment on her personal life. I then asked her how she sleeps at night by arbitrarily changing the cash out offer to a lower number because she felt a different washer better matched the one we have. She put me on hold for multiple extended times and had to really reach deep to get to a lower number. She even commented that nobody thinks the cash award is good enough. I had apples and she was offering oranges. She then told me I had to submit my receipt to show proof of purchase that includes a one year manufacturer warranty. This is not mentioned in the email. This is completely unacceptable. I am requesting at least a refund of my service call.