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1605 7th St N Reviews
Read reviews from customers who used our services at 1605 7th St N
Total reviews
396
Average Rating
4.3/5
Great Customer Service from the Techs
Kenneth J,
Customer service response - Thank you for your feedback, Kenneth! We're glad to hear you received great customer service from our techs.
Sears Home Services on 1789167616603
Macon B,
Customer service response - Thank you for the amazing 5-star review, Macon! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1789152053234
Debra B,
Customer service response - Thank you for the amazing 5-star review, Debra! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1789050837583
Neal C,
Customer service response - Thank you for the amazing 5-star review, Neal! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1788880284047
The technician arrived promptly and worked quickly as well. He was the technician that arrived a week earlier to diagnose, and when the parts came in we were lucky to have him come and complete the job. He was courteous, professional and friendly.
Paul F,
Customer service response - Thank you for your feedback, Paul! We're glad to hear the technician was prompt, professional, and completed the job efficiently.
Sears Home Services on 1788537134781
The technician was good with their diagnosis the unit should be replaced the first time they came out like they suggested. The unit could not be repaired and the technician sent in order to replace it.
Robert S,
Customer service response - Thank you for your feedback, Robert! We're glad to hear the technician provided a good diagnosis and took the necessary steps to replace your unit.
Sears Home Services on 1788469519162
The technician, Phillip was very professional and knowledgeable. He serviced my freezer very well. He wore disposable gloves and did not touch my food. My freezer is working a lot better. He asked me to watch it and let Sears know if i have any more trouble. I am very pleased. My service warranty is working. Sears, I wouldn't mind using your services again. Thank you.
Jacqueline M,
Customer service response - Thank you for your feedback, Jacqueline! We're glad to hear Phillip was professional, knowledgeable, and that your freezer is working better.
Sears Home Services on 1787926264665
Devin gave excellent customer service. He really seemed to care that I was satisfied with the work. He cleaned up after himself, Which was very important to me. Overall, the experience with him was great.
Lois R,
Customer service response - Thank you for your feedback, Lois! We're glad to hear Devin provided excellent customer service, cared about your satisfaction, and ensured everything was cleaned up.
Sears Home Services on 1786750445912
Margie E,
Customer service response - We appreciate the 5-star rating, Margie! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1786494249254
SONYA B,
Customer service response - Thank you for the amazing 5-star review, Sonya! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1786052796203
The Technician did a great job with the repairs and subsequent testing. My big issue with this company is the AI crap that handles scheduling and rescheduling repairs. There is NO human you can ever talk too and the AI gives programmed responses. It kept changing the parts installation dates. Parts were here in 24 hours from the initial tech visit to troubleshoot the problem. Repair was scheduled for the following Monday 07/21/26. Constant delays,.and zero communication until very late each day when it was scheduled to say it had to be rescheduled, this happened 4 times, finally leading to the repairs being done today 08/03/26. The tech did a great job, was very courteous and professional. Using ONLY AI to handle complaints, and scheduling is just BAD BUSINESS, HUMANS NEED TO BE AVAILABLE FOR CONTACT. AI is useless as it can't understand when you have issues. The last time it was scheduled for 07/23/26, nobody showed up, NO communication of any sort until I called the call center again, only to be told that that days repair visit was confirmed. That was after 17:30, and 17:00 was the cutoff time for service calls. Then the next available appointment being today. Very frustrating, and cost is almost $90 in expenses from having to go to a Laundry Mat to do our washing and drying several times. I'm pleased with the Technicians, VERY disappointed in the companies use of AI instead of real people who you can talk too. Real service needs real people to communicate with.
Mitchel P,
Customer service response - Thank you for your feedback, Mitchel! We're glad to hear the technician did a great job, but sorry for the frustration with the scheduling process. We appreciate your input and will work on improving our communication and scheduling system.
Sears Home Services on 1785803987399
Lee I,
Customer service response - Thank you for the amazing 5-star review, Lee! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1785543989399
The service that was provided was outstanding.
Carlos B,
Customer service response - Thank you for your feedback, Carlos! We're glad to hear you found our service outstanding.
Sears Home Services on 1785261580918
Brenda C,
Customer service response - Thank you for the amazing 5-star review, Brenda! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784751876337
Tyson L,
Customer service response - Thank you for the amazing 5-star review, Tyson! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784730292805
Alex was simply, “The Best!” Kind, Courteous and very much skilled. No time wasted on our AC repair. Very much appreciated and we wish him the Best in his life’s journey!
Shirley W,
Customer service response - Thank you for your feedback, Shirley! We're glad to hear Alex was kind, courteous, and skilled, and that you appreciated his efficient work on your AC repair.
Sears Home Services on 1784674508364
James G,
Customer service response - Thank you for the amazing 5-star review, James! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784595269555
Excellent and very professional tech. But the solution seemed beyond him. After he left, the problem reappeared at once. New visit scheduled. Now that Sears has all the symptom and the details of the dishwasher, I expect the returning tech to have done his homework completely and well. My problem cannot be unique. The solution is available through Bosch. I am anticipating a complete, well=done repair. Continued exceptional service. Not only found the problem, but explained it and his solution. He's clearly the expert.
Don O,
Customer service response - We apologize for the ongoing issue with your dishwasher, Don. Thank you for your feedback, and we're glad the tech was professional; we hope the next visit resolves the problem completely.
Sears Home Services on 1784247839066
The Sears technician (Phillip M.) did a fantastic job. He was professional, performed flawlessly and completed the fan and panel installation in a timeless manner. Great personality.
Milton J,
Customer service response - Thank you for your feedback, Milton! We're glad to hear Phillip did a professional job and completed the installation flawlessly with a great personality.
Sears Home Services on 1784193844897
Crystal R,
Customer service response - Thank you for the amazing 5-star review, Crystal! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784152721390
William J,
Customer service response - Thank you for the amazing 5-star review, William! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1783719615564
Ziykiko S,
Customer service response - Thank you for the amazing 5-star review, Ziykiko! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1783090580092
Ashley,
Customer service response - Thank you for the amazing 5-star review, Ashley! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1783003587955
Alice M,
Customer service response - Thank you for the amazing 5-star review, Alice! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1782870032604
Very nice service Technician. Although he couldn't repair my oven because I needed parts Sears don't carry.
Joleen K,
Customer service response - Thank you for your feedback, Joleen! We're glad to hear the technician was nice, and we apologize for not having the necessary parts for your oven repair.
Sears Home Services on 1782856015559
