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104 US-31 N Reviews
Read reviews from customers who used our services at 104 US-31 N
Total reviews
59
Average Rating
4.2/5
Tammy M,
Customer service response - A big thank you, Tammy, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on 1717394491408
Very happy with the technician (Cortez) that came out to the house. I'm very pleased with him and his knowledge. Very professional
SR S,
Customer service response - Thank you for taking the time to leave a review of Sears Appliance Repair. We are glad to hear that you were pleased with the technician, Cortez, and his professionalism and knowledge. We appreciate your feedback.
Sears Home Services on 1706228478561
Tom N,
Customer service response - Your excellent rating made our day! Thank you for choosing Sears Appliance Repair, and we hope your positive experience with our Appliance Repair service leads you to recommend us to friends and family.
Sears Home Services on 1705033006977
Everything exceptional 🙌
Gale G,
Customer service response - Thank you for your positive feedback and for recognizing the exceptional service provided by our team. We truly appreciate your review.
Sears Home Services on 1705465788195
The young man by the name of Jashawn was my technician today and he was Amazing!! He was really good on finding the problem and explaining it to me and my husband. And being completely honest and transparent about the issue. Thank you again Jashawn for taking care of us. Now our AC is pushing out that good old cold air 🥰
Yvonne W,
Customer service response - Thank you for your feedback, Yvonne. We're happy to hear Jaylen did a good job.
Sears Home Services on 1780683977161
The Technician was very professional. Focused and thorough in his duties. Only complaint is having to wait a full week for a part that is readily available in a neighboring city a half hour drive away. Come on Sears explore your options give your techs what they need
Hershel P,
Customer service response - Thank you for your review, Hershel! We're glad to hear the technician was professional and thorough. We apologize for the delay in receiving the part and appreciate your feedback on improving our service.
Sears Home Services on 1769997039498
Rachel M,
Customer service response - Hi , thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on 1725764873574
The refrigerator just needed to be thawed out. Took about an hour. The young man fixed it while an older gentleman watched and was a little condescending to us when we asked questions. Not very friendly at all.
Runny B,
Customer service response - We apologize for the unfriendly interaction during the repair, Runny. Thank you for your feedback, and we're glad the refrigerator issue was resolved.
Sears Home Services on 1780580826083
The technician - Josh - was friendly and appeared knowledgeable. I have no issues with his service. However, the wrong part was sent the first time. The (same) wrong part was sent the 2nd time. Finally, the correct part was sent the 3rd time and Josh was able to complete the repair. He had to come to my house 4 times in all (including the initial visit) to complete this simple repair and it took nearly 2 months from the time I reported the issue before it was finally completed.
Russell O,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1773015835412
They never completed. The job came three times to my house ordered a replacement sent back for the third time for repair that he already approved replacement of air-conditioning system after three months never picked up the unit and never sent the people to do. The job. Couldn’t even get a license or permit to do it. They let me on with one email after another. None of them were correct promised a team to do the job for the second time and sent the same man in a car with no help and no system. I do not recommend Sears at all. I haven’t had air condition in my home since May 18th.
David B,
Customer service response - We apologize for the trouble you've faced, David. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1786326870597
