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7200 US Highway 431 Reviews
Read reviews from customers who used our services at 7200 US Highway 431
Total reviews
422
Average Rating
4.7/5
Double Oven Repair
Cortez arrived on time and went right to work. He was very courteous and answered all the questions I had.
Jan L,
Decatur, ALExcellent customer service
Arrived on time and professional as usual. Told me the problem, fixed it and tested washer. 10 stars for Cortez!!
Michelle A,
Grant, ALGreat service by Steve, but new AI system is abysmal.
The unit covered under this warranty was down for close to a month. Each appointment time (6 in total I believe, but lost count) was confirmed by the system then immediately got a text message back saying that the appointment couldn't be kept. Called / chatted wit the AI system and all it could provide was excuses. Early in the process I did somehow chat with what appeared to be a live person and that person escalated my call to Steve (the local tech). A day later Steve arrived, ordered a list of parts needed for the repair and the parts arrived after a week or so. The system started rescheduling the appointment for the install and after several days lost finally I got back to Steve who came and installed the parts without issue. My point in all this is to say that the AI / Customer Service / Order System for this program is pitiful. I am up for renewal and am seriously considering dropping the service as the response time is unacceptable. Again, not unacceptable because of the technical service, but because the AI / Customer Service / Order System is basically unusable.
John S,
Huntsville, AL5 He was the best .
Thank you for sending someone who did everything right. Kind,easy to understand, Clean, and hard working. Your very lucky to have such a great worker.
Cesar B,
Huntsville, ALExceptional Service Experience
Steve provided exceptional service, making me feel comfortable and addressing the issue directly. The process was smooth, with accurate arrival time, and the level of customer care surpassed my expectations. I confidently recommend Sears for related repairs and would happily give five stars for this quality of service. Thank you, Steve and Sears.
Bittany S,
Meridianville, ALWashing machine
Very professional, answered all my questions and performed the proper service.
Ronald W,
Athens, ALReview Steve
Steve thank you for your service Very friendly and very professional.
Debra R,
Athens, ALGreat service
Very professional and prompt. Figured out the problem quickly and provided a solution
Caleb C,
Town Creek, ALCortez was very helpful
Cortez was very knowledgeable and helpful during our visit. He walked us through our options and provided advice for each. Would highly recommend Cortez!
Trevor R,
Huntsville, ALCortez fixed my washing machine.
Thank you Cortez for your excellent help, you fixed my leaking wash machine 😀
Ilka C,
Athens, AL