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7200 US Highway 431 Reviews
Read reviews from customers who used our services at 7200 US Highway 431
Total reviews
419
Average Rating
4.7/5
Refrigerator diagnostics
Excellent service, very honest and reliable-great communication and very thorough!
Scott C,
Huntsville, ALPromt and cu
Very friendly and knowledgeable, neat and respectful. Answered my questions.
Theodis F,
Athens, ALEfficient and friendly
Cortez communicated clearly about his arrival time. We discussed the issue and he performed diagnostics. He quickly found the problem and provided a repair estimate.
Gayle G,
Owens Cross Roads, ALWashing machine repair
Cortez was very courteous and professional. A nice person and helpful.
Edward C,
Huntsville, ALExcellent Customer Service!!
Cortez was very knowledgeable and helpful!! We appreciate all of his help.
Brian O,
Decatur, ALGreat service
Cortez is courteous and competent. Great service and super nice guy.
Keith D,
Madison, ALGood experience
He was very helpful and solved the problem. Communicated well.
Rinkesh P,
Madison, ALDouble Oven Repair
Cortez arrived on time and went right to work. He was very courteous and answered all the questions I had.
Jan L,
Decatur, ALExcellent customer service
Arrived on time and professional as usual. Told me the problem, fixed it and tested washer. 10 stars for Cortez!!
Michelle A,
Grant, ALGreat service by Steve, but new AI system is abysmal.
The unit covered under this warranty was down for close to a month. Each appointment time (6 in total I believe, but lost count) was confirmed by the system then immediately got a text message back saying that the appointment couldn't be kept. Called / chatted wit the AI system and all it could provide was excuses. Early in the process I did somehow chat with what appeared to be a live person and that person escalated my call to Steve (the local tech). A day later Steve arrived, ordered a list of parts needed for the repair and the parts arrived after a week or so. The system started rescheduling the appointment for the install and after several days lost finally I got back to Steve who came and installed the parts without issue. My point in all this is to say that the AI / Customer Service / Order System for this program is pitiful. I am up for renewal and am seriously considering dropping the service as the response time is unacceptable. Again, not unacceptable because of the technical service, but because the AI / Customer Service / Order System is basically unusable.
John S,
Huntsville, AL