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7200 US Highway 431 Reviews
Read reviews from customers who used our services at 7200 US Highway 431
Total reviews
419
Average Rating
4.7/5
Unsatisfactory Experience
My initial appointment, tech never showed. I fixed the issue myself and was still charged for labor by Sears. Bad experience all around.
Lee P,
Athens, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1718141828789
Washer machine issue
Lack of communication... still don't know if the part is back for my washer ... and still after 2 weeks washer is still broke .. no answer when calling (ghosted me) ... I will most definitely NOT recommend Micheal or Sears very unprofessional.
Leslie H,
Meridianville, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1708104534262
Assumed problem
Didn't look for problem just assumed problem said part was giving out but didn't replaced
Guillermo L,
Collinsville, ALCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707520363328
repair double wall oven
It took 2 months to complete repair. Customer service and repairman were not concerned. I could have done this repair in 2 weeks. Extremely unsatisfied. Rating 1 - poor - out of five
Robert H,
Huntsville, ALCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1707267883387
Cancelled at last minute
Kept rescheduling appointment at last minute. I finally decided to go with a different provider
Samuel E,
Meridianville, ALCustomer service response - Dear Samuel thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1703543322572
No show
1st of all your techs can stop telling people to have someone at house from 8-5 and then have techs stop lying by calling early in morning stating they will be at house in 45 minutes and then never show up at all after wasting my days. Not only did this happen once but twice in last couple weeks. This is in addition to sending out techs 3 times and still problem not repaired. You would think someone as large as Sears could find a tech able to repair problems and not have to come back multiple times. I need my refrigerator ice maker repaired as this has been going on almost 2 months and still not repaired.
Scarlot H,
Athens, ALCustomer service response - Dear Scarlot thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1700001083615
Repair
The repair person came out replace a part. Did not check and make sure it was working. Said ok all done. I put in a load of clothes and it is still not working.
Donna H,
Hanceville, ALCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1696982513672
Unprofessional
I was at work and my wife was at home. My wife was the one that had to deal with Mr. Jimmy. Mr. Jimmy called me so I can explain the issue I was having. He asked my wife if the refrigerator has been worked on before and my wife had to call me to find out and when I told my wife yes and what was replaced my wife told him exactly what I said and he had a disrespectful response to my wife. He never called me to tell what was wrong or what he did. I would have liked a call back telling me exactly what he did and why i was having issues. Very unprofessional.
Mario R,
Hazel Green, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695946610132
Sears Warrenty
Jimmy came and worked hard but did not repair our Kenmore refrigerator. He is our 4th repairman to come out and none have been successful. We have been without a refrigerator for over 6 weeks. When you call for help, you can not get past the first level of agents and you will talk to people all over the world.
Gail S,
Somerville, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1693662797680