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7200 US Highway 431 Reviews
Read reviews from customers who used our services at 7200 US Highway 431
Total reviews
419
Average Rating
4.7/5
Service of Ice Maker
Please send this to Lynn from CTI Homesolutions & maybe he remembers the Tech's name that came out in August --- Hi Lynn you came to look at a refrigerator repair back in Aug 2023 Sears states that you did NOT put in your paperwork that the refrigerator part is no longer available & refrigerator cannot be fixed. You just stated that the refrigerator is not working. Can you please resubmit paperwork to state exactly the Hi Steve you came to look at a refrigerator repair back in November 2 2023 Sears states that you did NOT put in your paperwork that the refrigerator part is no longer available & refrigerator cannot be fixed. You just stated that the refrigerator is not working. Can you please resubmit paperwork to state exactly the issue of my ice maker issue & why the refrigerator cannot be repaired. So that O can get the refrigerator replaced Here are the messages from you (the Tech that came out) after you worked on my ice maker. Also can you send me a copy of your paperwork receipt from your service. —- Hello, it's Lynn from CTI Homesolutions. I wanted to send you a friendly reminder about your upcoming appliance service appointment TOMORROW between 1 PM and 4 PM. This msg was back in Aug Hi I was supposed to get a part for the freezer ice maker but nothing never came in Yvette Clark Hi Yvette, we have sent an update to your policy provider that the parts needed to complete your repair is no longer available. Please reach out to them for options they may provide of ice maker issue & why the refrigerator cannot be repaired. So that you can get the refrigerator replaced Thank you! Hi I was supposed to get a part for the freezer ice maker but nothing never came in Hi Yvette, we have sent an update to your policy provider that the parts needed to complete your repair is no longer available. Please reach out to them for options they may provide. Thank you!
Yvette C,
Toney, ALDiagnosed Microwave
Very knowledgeable and courteous…. He knew what the problem was and it had to be replaced.
Raytheon S,
Montgomery, ALDryer won't heat
Dryer was heating, it had bad heating element. He had replacement part on the truck, part was installed, dryer worked great. He checked air flow on outside vent, all was good. He was very efficient.
Ann S,
Wetumpka, ALWasher Machine
He seems to be a nice person, the only thing is that he never gives me a receipt saying what the washer machine needs to be repaired.
Virgina C,
Huntsville, ALDid nothing
Said he reset machine. First load after he left got same codes and a wet floor. Thanks a lot
Jeffrey L,
Blountsville, ALNot Properly Equipped
The service tech Jalen was really courteous, but was so new that he didn't have the necessary equipment to troubleshoot the AC problem. He came back the second time to say it is probably low on coolant. He could not confirm a leak in the evaporator coil since there wasn't a solid platform to stand on so it can be accessed. Other companies have accessed it previously without a problem with access. Unfortunately we have to go with another company.
James S,
Madison, ALCustomer service response - Dear Member, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1780361870199
Repair confusion
Repair was a week later than originally scheduled due to no parts. When tech got there he didn't think he had the parts on his truck. Wireless no impressed with him.
Tom M,
Ardmore, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1718400120358
Does not know how to fix
Not satisfied
Khamis B,
Dothan, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691796678189
Job not well done
My unit is still not working right I had another person to check my unit it is low of Freon and they left my cap off . I'm gonna give choice home warranty a call and let them know what is going on and I don't want sears to come back
Barry P,
Athens, ALCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1778287153854
Bad service
The repairman could not get my check to go thru after 5-6 try's. Finally paid with credit card and bam on Monday the check cleared and you got paid twice. Also he was told what part number to bring when he came and he did not have it on the truck and tried to blame it on someone else would not recommend this service now trying to get one of my payments back ugh.
Justina K,
New Market, ALCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1773784145413