7200 US Highway 431 Reviews
Showing most recent reviews from verified customers of Sears Home Services
Diagnosis of refrigerator problems
Jimmy seemed to know what he was doing. He determined that the compressor needed to be replaced. We declined to do that. Your service man was fine. Your scheduling system is terrible. I don't plan to use it again. Multiple email reminders, with threat of charges if we were not at home. After advertising "same day service" it took 23 days before Jimmy arrived. The arrival time is from 8 until 5 meaning that I must stay at home all day long wondering when he will arrive. And, you cannot talk to a human about your appointment. No Good!
Connie H, Decatur, AL
Great customer service
Steve was very friendly and informative. He kept me updated at each step and let me know what was causing the issue and what he was going to do to rectify the issue before moving forward.
Alexandra K, Hazel Green, AL
Gas range
Excellent
Fran B, Vinemont, AL
Repair on refrigerator
Jimmy Jackson was very prompt and professional during the repair of my refrigerator. He was patient and polite when explaining why I needed to replace the blower. I was extremely happy and surprised that the repair did not take long. I recommend Sears Home Services and especially Jimmy J. Edwina B.
Edwina B, Hartselle, AL
Mr. Professional
Mr. Cortez was awesome!! Came in, got to work, and resolved my issue quickly. Plus, he took the time to explain what happened and gave me some pointers on preventative maintenance. Excellent customer service!
Sherri M, Laceys Spring, AL
Steve - kind, thoughtful, considerate, and professional
Best technician I've ever had he was everything one looks for in a tech! If I could put him on permanent retainer, I would!! Thank you, Steve🙂
Nicole V, Meridianville, AL
Jimmy
Very efficient was there when they said they would be
Andrew V, Decatur, AL
Good
Did his job how its supposed to be good personally
Gladys C, Horton, AL
excellent washing machine service
technician was very professional and thorough with his repairs. He also shared best practices for our dryer and dish washing machine. He was very friendly and we would recommend..
Anthony T, Athens, AL
Washing machine
Very professional and knowledgeable. He had the parts needed on hand and was able to fix the washer machine on the same call.
Carlos S, Madison, AL
