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  1. Repair
  2. JennAir

Jenn-Air cooktop burner not working

Common reasons your Jenn-Air cooktop burner is not working

The most common reasons your Jenn-Air cooktop burner is not working are a cracked igniter switch, broken igniter or a cracked main top.

  • 67%

    67% of the time it's the
    Igniter Switch

  • 14%

    14% of the time it's the
    Igniter

  • 14%

    14% of the time it's the
    Main Top

  • 5%

    5% of the time it's the
    Something else

  • Schedule your cooktop repair now!

    We can help! Our service technicians have repaired over 5,000 Jenn-Air cooktops. We can fix yours no matter where you bought it.

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    Most common repairs needed to fix a Jenn-Air cooktop

    Igniter Switch Replacement

    A faulty infinite switch is a common cause for a cooktop burner not working. The infinite switch controls current going to the element. When an internal electrical contact in the infinite switch breaks, no current will go the burner when you turn the burner on. It’s difficult to tell whether an infinite switch is faulty. Have a Sears Home Services Expert examine your cooktop and replace the infinite switch if it’s defective. The technician will also check for damage to wiring or the element that could be caused by a faulty infinite switch when making the repair.


    Igniter Replacement

    A broken igniter will prevent a burner from lighting on the cooktop. When you turn a burner knob to the Light position, the spark module sends current through the igniter electrode to create a spark and light the burner. A broken igniter won’t create a spark between the tip of its electrode and the burner head to ignite the gas. Accessing the igniter is difficult in many gas cooktops. Have a Sears Home Services professional replace the broken igniter so the burner works properly.

    Main Top Replacement

    A cracked main top will allow spills to reach the burner wiring connections and element. This can cause the element to short out and stop working. The house circuit breaker for the cooktop may trip when a short occurs. A short in a burner can also damage a burner switch to prevent the surface element from heating even after you replace the element. Have a Sears Home Services Technician examine the entire cooktop to check for additional problems when replacing the main top.

    What to expect when you experience a Jenn-Air cooktop burner not working issue

    How is the burner not working problem fixed?

    Correcting most burner not working problems usually involves replacing the igniter switch, igniter or main top. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

    Sears Home Services recommendations for a cooktop burner that is not working

    When the cooktop burner is not working it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of cooktop failures.

    What to look out for with a cooktop burner not working diagnosis

    Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your cooktop problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

    What our customers say about us

    With more than 1.3 Million 5 Star Reviews, you don't have to take our word for it

    fixed my oven within minutes!

    i had previously had a technician out 3 times in the past 1 1/2 years, who was chosen by my home warranty company. The oven never worked, it was always a temporary fix. Shareef listened to the issues i was having and what i thought was the problem and fixed it within minutes! The oven works perfectly now, it does not turn on and off any longer and all 4 burners are hot. He was personable, efficient, and a true professional.


    Julie B, Mt Pleasant, SC

    He tried

    Sometimes things don't work out as planned. Tim tried to fix my oven. Previous guy misdiagnosed the problem. So i am still without. Tim tried and communicated with me about the issues.


    Diane U, Royal Oak, MI

    Excellent Service, prompt and curious!

    Excellent Service, Friendly and courteous! Prompt and eager to fix the stove!


    Mike Barrett, Duluth, MN

    Additional resources to help you fix your Jenn-Air cooktop

    Kitchen Safety Tips
    Kitchen Safety Tips - Do’s and Don’ts of the Kitchen

    Help keep the fun going — and the accidents at bay — this holiday season with these home appliance safety tips.

    It’s all hands on deck when it comes to holiday cooking, from defrosting the turkey to storing the surplus of leftovers. But kitchen health and safety can be compromised with all those extra helping hands. Cooking equipment is the leading cause of home fires and injuries, according to the Electrical Safety Foundation International, so it’s essential to keep your kitchen in tip-top shape, especially before dusting off your holiday recipes.

    cooktop-blog-image-87.jpg
    What’s That Smell? 7 Life Hacks for Cleaning Appliances

    If your washing machine smells — or your fridge, dishwasher or dryer — these cleaning hacks and remedies for cleaning appliances will help them smell like new again.

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    How Extreme Cold Affects Your Appliances

    Can freezing temperatures damage your home appliances? Should you turn off your heat before leaving for vacation? Here’s what winter weather can do to your appliances — and what you should do help prevent problems.

    Old Man Winter can be harsh, and he ushers in the coldest months of the year, along with ice and snow in many parts of the country. When the temperatures dip below freezing, how does it affect your appliances? Is there anything you can do to prep for it? And, if you live down south, do you even need to worry about it?

    The answers? Yes, yes and yes.

    These cooktop brands may also experience burner not working

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