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  1. Repair
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  3. Frigidaire Freezer

Frigidaire Freezer Gallery model not freezing

Common reasons your Frigidaire Freezer Gallery model not freezing

The most common reasons your Frigidaire Gallery model freezer is not freezing are a failed compressor start relay, malfunctioning electronic control board or a bad thermostat.

  • 30%

    30% of the time it's the
    Compressor Start Relay

  • 16%

    16% of the time it's the
    Electronic Control Board

  • 12%

    12% of the time it's the
    Thermostat

  • 42%

    42% of the time it's the
    Something else

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    Fridge repair.

    Bradley was on time very professional had the fridge repaired in less than an hour up and going. Cleaned up and got us going for our Thanksgiving day. we had a great experience with Sears.


    Curt C, Mount Carmel, IL

    Happy!

    Pedro was on time and super friendly. He seemed to know the job and was helpful in explaining everything. Showed me the controls and where the problem was. So nice, would definitely use your service again. Another company was going to take 3 days to come and service us. You guys came same day, what a lifesaver!


    Lisa M, Sahuarita, AZ

    Freezer repair

    Great service. Freezer repaired in a timely matter. Cleaned up work area. Would recommend


    Lynwood L, Dayton, TX

    Most common repairs needed to fix a Frigidaire freezer

    Compressor Start Relay Replacement

    When your Frigidaire Gallery model freezer is not freezing and you don’t hear the compressor running, a bad compressor start relay could be preventing the compressor from starting. The compressor start relay sends current to the motor start windings to boost motor torque to start the motor, and to the motor run windings. Once the motor starts, the relay continues to send current to the run windings, but cuts off current to the start windings. A defective start relay won't send current to the start windings, run windings or both. The start relay includes an overload component that shuts off all current to the motor if the motor overheats. A defective overload trips when the motor isn't overheated, preventing the motor from starting. Have a Sears Home Services technician check the compressor start relay and replace it if it’s bad.


    Electronic Control Board Replacement

    When your Frigidaire Gallery model freezer is not freezing, a malfunctioning electronic control board could be causing the problem. The electronic control board receives signals from various sensors to monitor the temperature inside the freezer. Using the information it receives from these sensors, the board starts or stops the compressor, fans, defrost cycle and other components. A bad internal relay or corrupted internal logic on the circuit board can prevent the electronic control board from sending electric current to the compressor for cooling. When your freezer isn’t cooling, schedule service through Sears Home Services. Our technician will visit your home and fix the cooling problem in your freezer.

    Thermostat Replacement

    When your Frigidaire Gallery model freezer is not freezing, a bad cold control thermostat may be causing the issue. The cold control thermostat senses freezer interior temperature and cycles the compressor on and off to maintain the set temperature on the thermostat dial. A faulty thermostat may not be sensing freezer temperature properly or may not be sending current to the compressor properly to cool the freezer. When your freezer sometimes runs but is not freezing, schedule freezer repair service to have a Sears Home Services technician fix the cooling problem.

    What to expect when you experience a Frigidaire Gallery model freezer not freezing issue

    How is the not freezing problem fixed?

    Correcting most not freezing problems usually involves replacing the compressor start relay, electronic control board or thermostat. However, there are many potential causes, so a thorough diagnosis is key to fixing the problem. An accurate diagnosis is essential to understanding how much the repair will be.

    Sears Home Services recommendations for a Frigidaire Gallery model freezer not freezing

    When the freezer is not freezing it can be for many reasons. To avoid replacing unneeded parts we recommend having a Sears Home Services professional perform diagnostic tests to identify the root cause of the problem. Our technicians are experienced at diagnosing all types of freezer failures.

    What to look out for with a freezer not cooling diagnosis

    Diagnosing modern appliances without proper knowledge and training can be difficult. Without using proper diagnostic techniques, fixing your freezer problem will only be achieved through changing parts on a hunch. Appliances, especially in the last 10 years, have become extremely advanced, and many models have electronic parts that are difficult to test. DIY repairs on the latest appliance models are becoming increasingly difficult.

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    Glossary Terms

    A manual defrost freezer is an appliance that needs to be switched off and allowed to thaw periodically to remove accumulated ice, ensuring efficient operation and storage space maximization.

    Wattage is the measure of electrical power expressed in watts (W), indicating the rate at which a device consumes energy.

    Refrigerant is a chemical compound used in HVAC systems and refrigerators to absorb heat from the environment by cycling through states of evaporation and condensation, enabling the cooling process through its cycle of evaporation and condensation.

    R-12 refrigerant, also known as Freon-12, is a chlorofluorocarbon (CFC) compound that was once widely used in air conditioning systems, refrigerators, and aerosol propellants before its phase-out due to environmental concerns.

    Additional possible Frigidaire freezer symptoms you may experience