Whirlpool Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
16.8K
Average Rating
4.8/5
Unsatisfied
We feel the job was not resolved as the fridgearator is still pressing the food and making Loud noise threw out the day.
Reyes G,
Lodi, CADidn't show up.
Very dissatisfied with my service, seeing as nobody showed up for either of the two appointments I made. So much for having a protection plan on an appliance.
Jessica B,
Plattsburgh, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1752882749754
Terrible service experience
⭐ Review: Sears Service / American Freight Insurance Policy Extremely disappointed with the handling of what should have been a simple washer repair covered under my American Freight protection plan. At the two-year maintenance mark, a technician identified that the door gasket was failing — even though we'd had no issues. He said he'd order the part but couldn't install it that day. I later contacted Sears and the insurance provider to schedule the repair. At that point, neither company seemed to know what part was needed — despite the technician's initial diagnosis. Soon after, the washer started leaking, and I called again to explain that it was clearly the bottom door gasket. A second visit was scheduled for 7/18, with a promise of a one-hour heads-up call — especially important since their arrival window spans nine hours. I received no advance call. Instead, the technician rang the doorbell unannounced, and I told him (from my motorcycle) that I'd be right back. My 14-year-old daughter answered the door in the meantime, and the technician entered my home without my permission, proceeded with the inspection alone with my children inside (including my 5-year-old son), and took photos — all before I returned. When I came in, I was shocked to find him casually explaining he'd inspected the machine and would be ordering the part — again. This is the same technician who visited before and had already identified the part that needed replacement. The fact that he came unprepared, unannounced, and entered my home without consent is completely unacceptable. As a father, this was deeply uncomfortable. I had to ask him to leave my home. Since then, I've spent over three hours on the phone trying to report this situation through the proper channels. I am beyond frustrated and waiting to see if this will be handled appropriately. "To be determined," but I felt this experience deserved to be documented now.
Krystyna K,
Chestertown, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1752882707141
Terrible experience
1st appt was useless, only parts were ordered despite the fact they asked for pics and videos of issue to make sure they had correct parts for repair. 2nd 3rd and 4th appointments were cancelled last minute or no showed. You cannot speak to an actual human, EVER. Hopefully the repairman that came today(5th APPT!!) solved this issue. Get it together, what a way to run a business…8 hour service window only to cancel time after time. Unacceptable!
Shane C,
Biltmore Lake, NCCustomer service response - Thank you for taking the time to rate your recent service with Sears. We're truly sorry to hear that your experience did not meet your expectations. Your feedback is very important to us, and we sincerely appreciate you sharing it. Please know that we will pass your comments along to our service team as we work to improve.
Sears Home Services on 1752874363683
Problem not completeted
The problem was not fixed during the visit. Please send tech back to fix.
Chandrasekh R,
Stephens City, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752788057289
He did not show up
Horrible. 3rd no show. Worst service I've ever had. I will never use Sears again after being a loyal customer for over 30 years.
You B,
Portland, ORCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1752701493924
Scam
This service never occurred. I received an email displaying a receipt signed digitally but this service never happened. I was never contacted by anyone.
Joyce D,
San Pablo, CACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1752701389392
ice maker repair
My ice maker still does not dispense ice at all
Patricia A,
Salisbury, NCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752530077218
Bad service
Never showed up no communication except 5 minutes before stove still not working properly
Marcellchri C,
Poinciana, FLCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1752614993011
Repair of my washer machine
This guy came in, spent 30 minutes putting together the parts for my washer machine,first load of laundry flooded my apartment
Tricia J,
Groton, CTCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1752529163510