Whirlpool Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
16.2K
Average Rating
4.8/5
Sears service is a bust.
Two different techs. First one flooded the ceiling in the business on the first floor beneath. Who's going to pay for the repairs. Nevermind the repair cost as much as a new machine. Anthony gets one star because I need to catch someone's attention over the previous tech's flood. Sorry Anthony.
Peter P,
New Haven, CTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1690932757051
Service Repair -Pedro
Pedro called 3 times and the last one was at 2:36 pm said he was 10 minutes out. Didn't show or answer phone/texts. Submitted job completed and signed our names. I have contacted cinch and Sears to turn him in for fraud. My card needs to be refunded the service charge. We have been waiting since 7/16/2023 to have the refrigerator/freezer repaired.
Anita Swaner-Templeton,
Plainfield, INCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1690932928740
The technician Brian is very disrespectful
The technician Brian Unpolite… very disrespectful… I am surprise series hired this type of technician, the present the company, very down a great…
Karim N,
Sterling Hts, MICustomer service response - Hi Karim, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com and will share your experience with our Service team.
Sears Home Services on 1690922759533
Help!
The washing machine still does not work. It will not drain.
Lora L,
East Dubuque, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690922128232
Didn't fix anything and charged me more than he said it woul
Ramon did NOT FIX my washer. He didn't even know how to get to the drain pump on my Whirlpool Duet washer. He said it would cost a price but when I saw my charge on my card it was higher. I'm very disappointed in Sears Service 👎
Cheri W,
Huntingtn Bch, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1690921883664
Not Fixed
Dryer is still broken, technician came and installed the belt but still not working. This is the 4 technician that has been called. The 1st technician placed the belt on wrong broke it.
Raymond S,
King George, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690849126437
Never came back
Technician never came back to make the repair on fridge. It's been 2 weeks.
Leslie C,
Erlanger, KYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690837429714
Broken ice maker
He has came to our home several times. He's a very nice guy but the ice maker still isn't working.
Wilhelmina S,
Harker Hts, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690836663407
Unable to see a loose screw
My freezer drawer on a whirlpool French drawer would not flush. Tech came out and took compartments out (thanks, now I can give freezer a good cleaning). Anyway, immediately after he left, the drawer would not flush. So I took all components out and took a good look, after being frustrated and trying different things, I noticed some loose parts with loose screws, one of those screws was stopping the glide rail from being free. I tightened screw and all is good now
Regina B,
Compton, CACustomer service response - Dear Regina,thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690836671504
Service
My refrigerator is still not working what's going on y'all been here twice for this and you haven't fixed anything I'm so annoyed I've paid you guys for years and my parents were members as well and this is the thanks we get for being loyal members??? DO BETTER PEOPLE DO BETTER
Cecilia R,
Hemet, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1690664100439