Whirlpool Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
16.2K
Average Rating
4.8/5
Left it broken
I waited 3 weeks for my washer to be fixed. Spent almost 500 dollars on parts and labor. He left saying it's fixed. I go to use it and an error code pops up and won't drain and the washer smells like it's smoking now.
Mark C,
Stapleton, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691540242426
Most unhappy
Charles left without repairing dryer or even letting me know he was leaving. Not only rude but also not professional. I also noticed that on my emails that I had supposedly signed a bill/receipt, I never signed anything. Not at all happy. But according to my home warranty. Charles is due to return on Friday for a THIRD visit by your company for the same dryer.
Margaret F,
Tyler, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1691531739155
Unhappy customer
He wasn't very helpful after telling me he has to submit for approval. I asked him several questions and he couldn't answer them, he just looked at me weird. Once I spoke with a representative I was informed he stated the cause of my issue to my stove was from pest. I've had 3 technicians before him come out and neither has said it was due to pest. I've never had pest or any bug problem since purchasing this home.
Lashonda B,
Killeen, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1691531699513
Didn't repair issue
The repairman already rescheduled the appointment and when they came they did not repair the problem very unsatisfied
Kevinsusan M,
Decatur, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691531704563
Oven glass looks worse than before
Tech was a nice guy, but left my oven glass door looking worse than before he took it apart and supposedly cleaned the glass. He had no supplies with him and I had to give him Windex and paper towels. He told me streaks you could see after he was done would get better! They got much worse overnight!!! Customer service says there is nothing they can do, but charge me again and send a tech!!!!! Horrible CS!!!!!
Mary,
Naperville, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691531522704
Worst ever there was not a zero rating
I was scheduled for repair of my gas range. My oven doesn't work and I was advised that maybe the electronic board would be replaced. Technician was a no call, no show. I spent 8 hours of my time, all day waiting for the technician to show up. My time was disregarded, customer service etiquette is to at least call and inform the customer of the status. The worst service I have ever experienced.
David M,
Olathe, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691531271825
frigderator repair
called in june for repair ,set appt for 7-6 .grilfriend took day off of work with no pay.no show .bought new one to keep food , called again .told the responent it was in the garage didnt fix it !!! tell me why anyone would have you?
Michael N,
Troutdale, ORCustomer service response - Michael, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691530953213
Refrigerator cooling fix
The tech ordered the two parts as per the invoice sent via email from his 2 min diagnostics from first visit . Today, after a week, in the scheduled service call, it was apparent that the tech did not install the u shaped heating coil for the defrost unit. Also, the tech did not put back the back panel of the freezer with screws. He took them out but did not put it back. He left the panel in the freezer just hanging. When the loose panel was moved we can clearly see that the u shape coil was not replaced/reinstalled. If the work performed does not fix my refrigerator cooling problem then I will be calling you guys back. I had to call back after Winfred's exit and ask him for the proof of work performed. I wanted to see the old parts that were replaced. This would be good for my maintenance records. He said he threw the parts away. I question that? I called him just within 10 mins of his departure. He did not discard the parts in our garbage bin. This created doubt that he did not do anything in 10 mins of his visit. No pics of worked done, no proof of new parts installed, no proof of old parts given to home owner. This is very odd and strange. Most of the times I have been given the old parts for my service records. Please rectify this problem for me. At least put the panel properly for our use. It is not fair to leave customer in this mode after a service call. We expect reliability and quality work. We have paid for this service. It is not free for us. Honest and proper work is expected. Concerned customer.
Himanshu P,
Austin, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691527830808
Poor
I do not understand why he has such a good rating. He is a liar, and he has no concept of time. He didn't look at my refrigerator like he said he would do. I lost a day at work because he didn't come out as scheduled. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit. This review is at least 10 words long, but it's not letting me submit.
Jennifer K,
Herrin, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691528025737
Requested a refrigerator tech, sent a stove guy
Not sure what I am expected to review. You sent a tech that couldn't actually fix my issue.
Alan B,
Houston, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1691445650504