Whirlpool Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
16.7K
Average Rating
4.8/5
Slow to Repair
Kevin came out the next day, diagnosed the problem and ordered the parts. Then our appointments were cancelled three times, a couple of times the day of the appt. He was great! Kenneth came out today on the fourth appt and completed the work within 30 minutes. He was great! I'm giving you one star due to the cancellations with no notice and the wait from Aug 3rd until today the 18th of Aug.
Karen K,
Bowling Green, KYCustomer service response - Karen, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692451024915
Refrigerator
Since it was worked on now it doesn't work at all please let me know when you are going to be there to fix it
Brian S,
Beaver Dams, NYCustomer service response - Brian, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692398742839
Not working
Sears technician have been to my home on three occasions - and the Whirlpool fridge STILL DOES NOT WORK - it seems to get worse after each visit - Between American Home Warranty and Sears it is costing a fortune in spoiled food and keeping medication cold
Philip H,
Indio, CACustomer service response - Philip, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692395314409
Dishwasher repair
No happy. My wife saw him come down driveway and he never can to house. Tried to call him but he will not answer. I missed his call because I was sleeping. Hw never called the alternate phone number
Victor M,
Star City, ARCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1692394829194
Horrible
Had 2 previous appointments and was a no show. I hate my warranty company contract with Sears
Mandrell C,
Oakley, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692394692613
MISSING IN ACTION
I had an appointment for a technician to come today between 8am-5pm, he called at a little before 6pm and said he would be coming. He texted me and ask if anyone would be home between 6:30-8pm, I responded saying "yes". I continued to wait. He never arrived. This the second time that the technician has not come on the appointed date, (last month and again this month). I am requesting that me future appointments be in the AM and on the date assigned. Please call for further information. I am extremely disappointed.
Evelyn Lawrence,
Garden Ridge, TXCustomer service response - Evelyn, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692394442847
Fix washer
The washer is not fixed the kid took off without checking he charged my card without being authorized I'm going to call the police
Cliff D,
Mansfield, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1692309533886
No details given
The last two technicians came out and said: 1. The circuit needed to be replaced and 2. A fan needed to be replaced. This technician did not do either of those. He simply defrosted the freezer…which is not defrosting on its own because the circuit board needs to be replaced. His notes did not indicate that he replaced the fan or circuit board, which is what was identified as the problem by him and a previous technician. So did he replace the circuit board and fan or not?
Johnny Evans,
Brunswick, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1692309519126
Refrigerator repair
We have been without our refrigerator for 27 days and this repairman has not fixed the whirlpool after 4 visits and three orders of parts we are sick of this!
Pamela H,
Fort Collins, COCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692308704269
Still not working
I went to try the washer right after the tech left and it's still having the same issue. They said it's was working great, but the F 20 error code came up a minute after starting a load.
Alicia R,
Saint Paul, MNCustomer service response - Alicia, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692231511533