Whirlpool Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
16.8K
Average Rating
4.8/5
Repair Estament
Technician came out looked at it talked to me about how the ice maker was working. Recommended replacing ice maker and water valve. Then gave me a ridiculous price 250. to install. I'm 75 years old and did it in less than 30 minutes.
Michael P,
Alto, MICustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750368867709
Unprofessional and Rude
What technician tells the customer they have to contact the provider because he was given a wrong work order. Whole time provider is seeing that the order is for a dryer. He never showed and said he was not coming due to his work order being wrong. Very unprofessional and rude!! God bless him!
Travis W,
Kingstree, SCCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750370985395
Refrigerator service
Very rude and condescending. Complaining we should have done something to prepare for service that we were unaware of acting like we should have known.
Scott C,
Mesquite, NVCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1750284899427
Noise issue
Noise issue with the refrigerator. Said the fan needed to be replaced for $500. Week later refrigerators making the same noise. Came back out this time and said it would be another $800 to fix the defroster. Same exact noise, he said completely different issue. Dont believe it and done with Sears.
John O,
Morehead City, NCCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750196272928
Review
Technician was very rude.Not someone I would want representing a company as reputable as Sears.Signed my name on the service work order as my name without my consent.
Nathan W,
Montgomery, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750109146931
bad attitude
even though he installed the door lock on my washer. he started with a bad attitude by saying the other technician was wrong by ordering panel parts and another part. i asked him to install the other 2parts and u have the original parts and. they are working fine. i said the other technician said their is an intermittent problem so i should order the other parts. Armando just turn around and left. this new Company can't ride on Sears reputation. The new company has abused my trust by taking 2 times a month because of unknown reason. I want to be drop from your service. You a bad person for using A I . Customer can not talk to a real agent. Hopefully Other people will read this article and take a look at their banking information.
Pete G,
Pomona, CACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749764692708
Repair was on a washing machine
Technician came out and diagnosed the problem as the electrical outlet. He charged me $129 and left. I plugged the washer in another outlet and it still didn't work. Now I have to wait another week for him to return. I can't talk to a human. This is more than ridiculous. He should come back immediately at no fee and properly diagnose what the problem is!
James T,
Oxford, OHCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1749591839704
He told us he'd put in an order and didnt
Hello we've had the same on going problem with our fridge and they've replaced everything. Ramiro said he was going to put in the order to get it replaced, but AHS told us he put there was nothing mechanically wrong with the fridge so they arent doing anything further with our case. We are NOT happy!!!
Lacey W,
Lumberton, NCCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749590989891
Never showed.
The first appointment we had, he no call, no showed. Then got a text message at 8:45pm that they had to re-schedule my appointment for 10 days later. Today was that day. He called to say he had 3 more jobs and probably was going to have to re-schedule AGAIN.
Christopher W,
Sanford, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1749590750475
Sears scheduling sucks
Sears home repairs is a disastrous service. While the quality of work in the end might be good, (so this is not a criticism of Efrain) Sears or the technicians on several occasions did not turn up as scheduled. Even the texts from Sears suggested it was at my request that appointments were changed but that is not true. Sears scheduling is an extremely poor service with no refund for failure to meet their scheduling commitments. I would never use Sears again
Brendan M,
Chicago, ILCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1749590710723