Trash Compactor Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
198
Average Rating
4.7/5
Great service
I got early notification about the tech's ETA and he arrived on time and was able to diagnose the problem as expected. The whole process from start to finish was streamlined and transparent.
Tru D,
Cherry Hill, NJThank you
This is the 2nd time we have had Harold.. he worked on my stove and is helping with a very disappointing situation on my trash compactor.. he is very knowledgeable and helpful.. We appreciate your help.
Wanda P,
Justin, TXCompactor repair and microwave repair
Compactor repair was done quickly, very strait forward. Microwave was a completely different story. Have part, repair person couldn't find access point for installation of the part. Repair person rescheduled repair to Friday.
Norma B,
Kansas City, KSWhat title?
Although tecnitian fixed the issue at hand I think that for the money I paid a better job could have been done. The compactor now has noises that were not there before. Shame
Justo P,
Miami, FLTrash compactor
This was the second repairman and 3rd visit. The first technician was in to much of a hurry he even said that he was to busy. Husband questioned him about parts needed and he just brush him off and since he was in such a hurry husband agreed for him to leave the compactor unfinished until we got the part that I suggested on the first visit as long as he was the same person to finish job. Today we got a new person who was very put off by the condition the compactor was left by the previous repairman, so he was struggling to start the repair. He also had a hard time putting the compactor together at the end so husband had to help him. Bottom line we were out of a compactor for several weeks due to the rush and incompetence from the first repairman.
Pat P,
Ione, CAexcellent
Friendly professional Knowledgeable Prompt Would highly recommend, very good experience, 5 star rating
Gary A,
Crooksville, OHMessy Repair
Was pleasant, repaired satisfactory and solved problem, But Left Black Finger Prints All Over My WHITE Appliance and Cabinets beside the Appliance that was repaired:/ :/ Disappointed
Susie B,
Hummelstown, PATrash compactor
They were able to fix the initial problem and get it to close, however it now is difficult to get it to stay closed. It has to be closed with force and even then will reopen. I think there is something still wrong unfortunately
Pamela S,
Centennial, COTrash compactor remains broken
This is not the reliable Sears service that I have experienced in the past. All communication with Sears is now AI. No talking with a representative when parts do not arrive and part orders are cancelled. The repair to trash compactor began on December 4. Parts were ordered. Parts were delayed. Parts were cancelled. Trash compactor actually could be used until today when all parts had arrived. Steven worked on the compactor and discovered that there must be a short in motor because the compactor no longer works after he began the repair. Sears will not return to work on repairing the trash compactor. No call, just an email. I need a reliable repair service and it is not Sears anymore. There is no person I can talk with. AI does not understand. Very disappointed.
Linda B,
Nicholasville, KYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1771885614170
Strong arm sales tactic
Rodney came to look at my trash compactor. He could not get it out of the cabinet but said it was a problem with the gears. I would have to find someone to get the compactor out of the cabinet and cost to repair would be over $700. I told him I needed to think about it but after I paid the service fee ($140) I found out that amount could only be applied to repair cost if I agreed to the repair on the spot. Customer Service refused to extend the time.
Katharine S,
Buffalo, NYCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1766443475793