Stacked Laundry Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
74.6K
Average Rating
4.8/5
Courteous service
Jake was able to swiftly diagnose the problem with my washer. He communicated clearly and explained all my options.
Ruth G,
Hancock, MIWasher diagnostic
Very professional, great experience. Diagnosed the problem and discussed repairs.
Brian E,
Waldron, INHonest & Professional
We had a different tech come to evaluate our washer that was leaking. He said we only needed a new drain pump. Ordered the parts & they were supposed to fix the following week… they ended up rescheduling for 2 weeks later! So now we've been without a washer for 2 weeks waiting for the repair (the parts were delivered in 3 days). Andry got right to work putting in the new drain pump. Then when testing he found a broken arm on the drum & a sensor needed replacing. I'm not sure why the first tech missed 2 more broken parts!! Andry kindly informed me The total for all the repairs would be about $900 — the cost of a brand new washer. He gave me a heads up that we could do the repair but more than likely our 20 yr old washer would need more repairs within months of these repairs. Grateful for such a kind, thoughtful, honest & professional tech!! Rare to have such good customer service these days! 10 stars ⭐️ Andry saved us at least $900!! Thank you
Jim G,
Dover, FLDryer
He did an excellent job working on my dryer thank you so much
William M,
Ashland, OHProfessional Service
Dryer needed a belt. Mario had a belt on his truck but the recommend thicker belt required by my machine he did not have. He suggested I order the thicker belt based on my usage. Even though I had to wait an additional week for the repair I appreciated his professional opinion.
April S,
Riley Township, MIService technician
Anthony has been very courteous and helpful. I am grateful for him fixing my washer
David S,
Booneville, KYFront Load Washer/Dryer Troubleshooting/Repair
Brandon was very expedient and did a thorough job troubleshooting and determining what was causing water to leak from my washer/dryer unit. With the assistance of the phone technician, they determined the unit needs to be replaced, and Brandon said the warranty team would call in a couple days, but probably not over the weekend, so maybe by Tuesday. I have yet to hear from the warranty team to schedule this installation. So, Brandon 5 stars, the technician on the phone with Brandon also 5 stars! Warranty team: stars are dropping off the longer I have wait to hear from them. Thank you Brandon for being so polite, doing a thorough check, and squeezing into the tight space to determine the problem.
Melanie P,
Seattle, WAImpressive service!
Elisha represented himself and the company very well in his overall appearance, demeanor, communication, knowledge, and efficiency with the repair. I was very impressed, and thankful to get my washer repaired so quickly.
Karen R,
Lawrence, KSWasher repair
No issues with Des….he is a true asset to your business!!!!
Arlene G,
San Angelo, TXRepair of Kenmore clothes dryer
Ambrocio is an excellent technician who recently did repairs on our Kenmore clothes dryer which now once again operates as it should. He was knowledgeable, efficient, friendly, and clearly explained what caused our problem and what he did to fix it. It was a pleasure working with him.
Nina K,
Hayward, CA