Stacked Laundry Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
74.8K
Average Rating
4.8/5
Washer repair
All techs that showed up to perform repairs were very professional and attentive. In the other hand all your replacement parts left little to be desired. It took five different parts before we received one that worked properly. Also your appointment center was just as bad. AI does not understand the problems you are having. I requested afternoon appointments and AI kept scheduling morning ones. Had to re-scheduled several times.
Juan G,
San Diego, CATechnician
Great service provided by David. Very knowledgeable and helpful. Explained everything in the diagnosis of our washer.
Robin S,
North Royalton, OHGreat customer service
Gary was very professional, friendly, and engaged. He explained everything so I understand.
Tabitha W,
Center, TXExcellent Service
After contacting Sears, I was scheduled for a time. Dwayne arrived on time. He was very professional and friendly as he introduced himself. Dwayne solved my problem and explained everything to me. He was very knowledgeable.
Cora R,
Carrollton, GAExcellent!
He knew exactly what to do, and my dryer is happily drying again!
Deborah O,
San Jose, CABrandon for Sears
Outgoing, courteous and professional. Brandon was very knowledgeable and is very customer oriented.
Leslie M,
Visalia, CAWasher service
Great service. Chester was friendly, honest, knowledgeable and efficient. 5 stars!
Mike H,
La Mesa, CAWash Tower
The service tech, Ben was professional, friendly, and shared his knowledge. The appointment process however was difficult. After receiving multiple texts daily for several days, including the day of, confirming my appointment, it was cancelled. The only available option offered was for the very next day with another nine hour window. Two days given up for a service call under warranty. I won't know for some time if the service even solved the problem. Time will tell.
Joe M,
Myrtle Beach, SCExcellent service
Excellent service. Courteous and very knowledgeable. Finished the job quickly and efficiently
Enrique O,
Coarsegold, CARaymond was exceptional
Raymond kept in constant contact with us before and during the entire process. He was prompt, courteous and the quality of his work was outstanding. As far as the AI and over the phone customer service goes.... the AI status was mostly wrong when we checked on parts status. The customer service person did not want to hear us when we tried to explain that the replacement part did arrived however it was damaged. I spoke with her on and off for "several days" trying to explain a new replacement part needed to be ordered but she was "insistent" that the part was being delivered. She was wrong!!!! No part ever arrived. Finally I was able to speak with Raymond and he resolved the problem immediately by ordering the part which arrived quickly and he came out earlier than scheduled, to repair the dryer. (I could not get AI to set up an earlier repair date because it thought the part was on backorder) Without Raymond I'm sure I would still be waiting for parts and installation.
Mary F,
Melbourne, FL