Stacked Laundry Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
74.6K
Average Rating
4.8/5
Great repairman
Was very knowledgeable about the washer problem and give great advice on the cause.
Robert S,
New Albany, OHevaluation of repair
repairman was polite and respectful. he provided information and explained the procedures followeed.
James B,
Maple Heights, OHProfessional
The quality of the technician was very professional, and his attention to the details was great. He had the repair to the draw washer done in no time, amazing. Great job!
Troy B,
Rockport, TXHe was kind and took care of my cares
He did a good job and was very professional job
Curtis J,
Daytona Beach, FLWhat Service Should Be
Brian provided great service! My string from my hoodie got caught and couldn't get it dislodged. The only way to dislodge it was to remove the panels from the dryer. (Even watching videos, I wasn't going to attempt on my own ;) ) My biggest surprise was the amount of lint that was caught within the dryer to the exhaust duct, which after 8 years could be a fire hazard! Brian took his shop vac and cleaned all the lint from all areas of the dryer and duct. I wouldn't hesitate to use Sears Home Services again!
Heather M,
Powell, OHEfficient and Friendly Technician
Angel diagnosed the problem quickly and our washer was working in 15 minutes. He was very friendly and explained the issue well. Cost was steep for such a quick repair but expected. Payment made easy using my phone and was even able to use ApplePay. My only complaint is emails and texts were excessive. I received up to 3 notifications daily for a week confirming the appointment. I also kept getting options to pick an earlier date. I would understand a notification if something became available sooner but the alternative dates offered were options when I made the appointment. I think I received at least 3 emails about rescheduling. I appreciated the notifications the day before confirming the time and the morning of so I knew when the technician was on his way.
Erin A,
Washington, NJBest technician!!
Martin P was the best service technician I've had in a long time.
Karen M,
Whittier, CASimeon dryer repair
Simeon was best part of our experience with Sears. Your AI structure is abominable. Numerous texts phone calls and emails. Offering time slots numerous times only to be told numerous times that time has already been taken. Over 40 days to complete repair. That's unacceptable the human experience is great... Ai is not.
Michael C,
Lawrenceburg, INPolite
Said my washer was working well.The only thing that was leaking was in the detergent area and that he couldn't find out unless the dryer come off the top of the washer , which I have stacked on top of each other wor
Sonia M,
Los Angeles, CAJohn needs a raise!
He got in, diagnosed the problem, ordered the parts, came and installed. No muss, no fuss.
James L,
Chino Valley, AZ