Stacked Laundry Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
74.8K
Average Rating
4.8/5
Samsung Dryer Repair
Darryl was very able to fix my dryer quickly. The cost was reasonable and he explained the appliance warranty. I would use this service again.
Vicky G,
Saint Joseph, MODryer
Desmond was great! He was very polite and went to work quickly. Knew exactly what part to order and then came back to install it. It only took a day to get part in. Can't complain about anything. Thank you so very much!! I highly recommend!
Tara M,
River Vale, NJVERY FRUSTRATING SITUATION! ! Good Technician
With the exception of Richard's work, from the beginning this experience has been one of the worst customer service experiences I have ever had. Between LG dragging their feet scheduling repair warranty work to Sears EXTREMELY POOR customer service I am extremely frustrated with this experience. The first tech tried to tell me nothing wrong with machine and was going to leave. Until my husband INSISTED he look more then he found issue. Told me part was ordered. It was not. Unable to reach A PERSON at Sears to find out status. Your "virtual assistant " process both phone and Chat is the worst I have ever encountered. The only good thing about this experience was that Richard appeared to know what he was doing and had attempted to repair machine as soon as he possibly could. He was friendly and efficient; understanding regarding my extreme frustration and tried to do what he could to waste as little MORE of my time away from work as possible. He gets very high ratings in my opinion but your overall process gets as low as possible. It is AWFUL and should be remediated. I will be reporting to LG the customer service experience trying to get answers to a problem.
Carolyn W,
Lebanon, TNPleasant and Knowledgeable
Marty and his partner, Lindsey, arrived and were very cordial, pleasant and knowledgeable. Resolved my issue and we're now "good to go".
Thomas C,
Tustin, MInice guy
nice guy, very patient, friendly. just hope next time appointment arrange in the morning.
Gord T,
Brooklyn, NYExcellent
Kyle fix the dryer in a timely matter. Could not ask for more.
Mark F,
Leland, NCExcellent and Efficient service
Xerv showed up first appointment of the day. He quickly diagnosed the problem and then left to pick up the needed parts. After fixing the problem he stayed til I ran through a spin cycle to ensure that I was satisfied. I'm a happy camper!
Kathleen J,
Carmichael, CAWash Machine Repair
Angel did an excellent job on the wash machine. He has great experience in what he does. He installed a new water pump and the wash machine is working perfect. Thank you Angel.
Linda S,
Marina, CARepair of washer
Technician was very friendly and courteous. On time and most importantly got the job done. Thank you.
Glenda B,
Port Allen, LAExcellent service!
Our serviceman Doug came out and fixed our washer while under warranty, and while he was here, he saw that the transmission was leaking oil so he put in a work order to replace that as well. Part came a few days later and Doug came back. Washer is like new once again! Thanks Doug! Much appreciated!!
William P,
Gerald, MO