Stacked Laundry Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
74.8K
Average Rating
4.8/5
Fast and friendly
Victor did a great job fixed my washer fast and was great.
Wilfred J,
Clermont, FLRepair washer
Very knowledgeable, friendly, outgoing and always kept me informed on his timing.
Marcy E,
Monessen, PAKenmire washer repair
Senor Garcia was very helpful in reviewing with me what I had experienced that made me call for an appointment. He talked through what he was seeing. We cleaned one part and he stayed to watch with me Javier listened to my recount of what happened when I got the error code. We cleaned one part that he removed.A whole load then completed succrssfullycompleted the cycles successfully. Thank you!!!!!
Marilyn R,
Menifee, CANice guy
Very knowledgeable and friendly. Appreciate the time he took investigating our issue.
Matthew L,
Spring, TXExcellent Customer Service!
Brittlee V. was our service technician to repair our washing machine. He not only fixed the problem, but also explained to us what was causing the problem. He also gave us valued advice on how to maintain our washer and refrigerator. He is thorough, knowledgeable, friendly, and extremely respectful! I could not recommend him more!! He is a credit to his organization!
Wendie R,
Waikoloa, HIJose service was excellent. Hope he comes back.
He was fast clean and very professional hope he comes back again
Kelley R,
Inglewood, CAWashing machine repair
Would give a "10" if allowed. Excellent service, timely and friendly.
Phillip Y,
Tucson, AZKnowledgeable and Professional
I'm glad Brad did our repair. It took 2 1/2 months to get my dryer repaired. My 1st appointment on 2/8/2026 Super Bowl Sunday was cancelled. The 1st tech lubed it and it squeaked the next day. Brad came with a trainee the 2nd time 2/27/2026 and ordered the Dryer Idler #W10837240. It didn't come and AI changed my appointment from 3/13/2026. So no one checked that my part had not shipped. 3/27/2026 I called and AI Couldn't help. I got on an AI chat and had to ask for a live agent. Brett submitted a call back request from Parts Authorities. No one contacted me. 3/30/2026 I noticed on my ticket my appointment was moved to 4/18/2026, the part was cancelled and Bracket #W10837240 was ordered. That's not a typo. The parts have the same part # with a different name. I called again to find out Sears Home Services no longer has live agents. The next day 3/31/2026 I received the part, so I started a chat with Ben to see if I can get an earlier appointment. He didn't see an earlier one, so he escalated it. He said someone will text or email within 3 business days at the most. No one did. 4/13/2026 I was texted to reply 1 to confirm my appointment, so I did. 4/15/2026 I was texted to reply 1 to confirm my appointment, so I did. 4/16/2026 I was texted that my appointment is in 2 days and I have not yet confirmed. I replied 1 for the 3rd time in 4 days. 4/17/2026 I was texted to reply 1 to confirm my appointment, so I did. We thank God that our dryer still worked. 4/18/2026 when Brad took the part off it was fully seized. We called a&e Factory Service since they had repaired our electric range under warranty. I didn't know calling a&e would go to Sears Home Services. It has taken a lot of time and effort to get Sears Home Services to repair my electric dryer. Brad is a great employee. Too bad the rest of my experience wasn't.
Tracy K,
Mount Vernon, INGreat service
He provided great service. Kept me informed of what was wrong and what he was doing. thank you
Maricela O,
Yuma, AZGreat customer service
Mehrdad was the quintessential professional, I appreciated his clear thoroughness.
Geoff M,
Seattle, WA