Stacked Laundry Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
74.8K
Average Rating
4.8/5
Washer repair
She is very personable, polite, and knowledgeable. A good asset to the company. You definitely need to work on the AI part of business it doesn't give enough information and doesn't allow you to put enough information in. It should automatically know when you have the warranty agreement plan!
Susan V,
Bethlehem, PAExcellent technician
Very knowledgeable and professional. If we have any appliance failures in the future, I hope he is our technician.
Sonya M,
Leeds, ALSamsung Washer Repair
Rafael was very helpful and diligent in trying to solve the problem with the washer. Thank you.
Tanya N,
Laguna Vista, TXGreat service
Khyaire arrived on time, quickly diagnosed that our 21 year old washer was not economically repairable. I appreciate that he didn't try a hard sell to convince us to do the repair. When I asked him about his experience with which washer brands needed the least repairs he told me. I was very satisfied with the service appointment and with Khyaire
Rob D,
Plantsville, CTGood work
Stayed, fought the issues. 6 trips since Jan. 5th for washer.
Bonnie B,
Moncks Corner, SCOutstanding service tonight
I'm very grateful that Andrew called me at about 7 pm saying that he was on the way and arrived at 7.30 pm Had he not taken this assignment it would be my second disappointment that a technician had not come as promised on 17 April to install the 3 parts for the washing machine Plz inform Andrew that I'm very grateful for having come so late in the evening to install the parts for the washing machine
Estate N,
Honolulu, HIMaytag repair
GREAT service Job well done Machine is fixed Ready for use
Rufelia T,
Honokaa, HINathan Burd, Technician, Genius; Gentleman…
Nathan Burd, wonderful chap, saved us from having to buy a new washing machine today, and after 20 years of great service from my Kenmore elite HE front loader washer, it still works thanks to him! It's just that it took two days of delays, rescheduling and A/I texts and from several different numbers. It's confusing, it's frustrating, it's arduous , you can't go anywhere or do anything, it's a hostage scenario. "the technicians been delayed; the technician won't make it; would you like to reschedule? TWO DAYS of this. But I'm so glad now that we waited, because, well Nathan Burd. HOWEVER….. He asked me if I wanted to buy a Sears home warranty. We've had many Sears home warranties and other individual machine warranties from Sears throughout the years. My mother had them, my grandmother had them. I love Sears. And If I could sign him up for whatever problem we had, I absolutely would have. But he drove 200 miles to get to me. He was the only one available! They don't have anybody anymore! So why am I buying a warranty to deal with this kind of service? Now, mind you, this has nothing to do with Nathan Byrd. That young man is a genius. No doubt, he should be given a raise and fully commended for service above and beyond the call of duty. He had started at 7 o'clock this morning and still had to drive 200 miles home. There are no more Nathan Burds. He's the only one. Even If they would've said it's going to take two days for him to get there to begin with, I'd have said yes! But that's not what happens. We will not be doing business with them anymore, however. And that is a shame. We are and have been huge Sears customers, for over 30 years between my wife and I and 30 years before that with my family and I growing up. But thank you, Nathan, for being the hero of our house.
Dan J,
Salem, VAWasher repair
Rudy was great. He diagnosed the problem quickly and verified that my washer was working correctly after he did the repair (drainage hose problem).
Cynthia H,
West Covina, CAExcellent
Friendly, professional, thorough and quick! Charles has repaired for us prior to- we are always happy he is assigned to us.
Guy Y,
Roy, WA