Stacked Laundry Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
74.8K
Average Rating
4.8/5
First Rate
Tyler was very knowledgeable and friendly. He managed to work efficiently in a tight space, despite a dog complaining loud and often about being confined in another area.
Margaret B,
Jackson, MIThe technician is great, the service support isn't
The technician has done well, and has informed us each and every time he's arrived. The customer service support however, is more harassment than support. The AI that has been chosen to respond constantly sends emails, texts, calls and voicemails, even whenever the technician hasn't arrived or days before. Whenever I'm trying to actually find out when the technician is arriving, I can't talk to a real human or live agent because all that is available is the AI. I've tried to talk to a real, human representative, with no luck. At this point, with it being over two weeks without a washing machine and my washer unit still not fixed and no one to respond to except a pale imitation of human intellect, I've washed my hands of Sears Home Services and will never use them again, and I will encourage others not to use them either. Replace your AI, it isnt needed when you could pay an actual human being instead of being cheap.
David P,
Natchez, MSWashing machine repair
Very quick repair and on time, very polite, knowledgeable of the job that needed to be accomplished
Dean F,
Beloit, WIDryer
John was great. He kept me informed and tried very hard to repair my dryer that he said was probably 20 to 25 years old.
Pam N,
Prescott Valley, AZHappy Customer!
Technician was very thorough . He explained and fixed the problem. So happy, I can finally stop going to the laundromat. Thank you, Ken!
Rosemary B,
Tullahoma, TNWasher and dryer
He was great he took his time and was very respectful
Maxine J,
Colton, CAI finally got my washing machine back
Very experienced technicians. Had my machine up and running quickly.
Peter M,
Hamburg, NYService
Excellent, very professional and knowledgeable. Very positive experience, hope to get him again.
Karolyn M,
Cheyenne, WYTech great, system terrible
It took 3 in-person visits and one Zoom call to perform a simple fix. During that time, beginning on Apr 24, I had my appointment cancelled and rescheduled, by Sears 4 times. It was impossible to contact a human. The AI assistant was frequently wrong and misinformed me. Sears spent more time trying to sell me other things, like warranties and Mother's Day gifts than it did trying to fix my problem. I will never buy anything at all from Sears ever again. As you can tell, I am very angry. The techs are excellent. The rest of the "service" isn't worth the many hours of hassle I had to endure.
James I,
Jerseyville, ILWashing Machine Repair
Simeon did a great job getting our washing machine up and running quickly.
Jeffrey S,
Cincinnati, OH