Stacked Laundry Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
74.8K
Average Rating
4.8/5
Home Appliance Service Appointment!
I'm disappointed after I was informed by the technician that my mother's stackable washer portion would be too expensive to fix. However, I appreciate the technician's honesty and that I will be getting the majority of my money back to my card minus the service fee! Besides that, I appreciate the technician's professionalism despite the bad news.
Kenneth J,
Alexandria, LAWasher diagnostic and repair
Stephen was very efficient and thorough in diagnosing and repairing the washer. Appreciate the explanation of the root cause and what to do in order to prevent the same issue in the future along with other helpful advice to ensure maximizing the life and best results of the washer.
Dominik P,
Macungie, PAWhat does this mean? There should be a drop-down of choices
Damien was pleasant, professional, and knowledgeable. I was comfortable with him.
William B,
Tinley Park, ILWasher repair done by Arnold J
My washer was leaking water. Arnold J did a thorogh job in discovering the problem, ordering the parts, and returning to repair the washer. He did a great job, and he explained everything he was doing. (IHe also did a diagnostic evaluation on our dryer. ) I was very pleased with his work, and my washer is working ver;y well now. Thanks to you, Arnold!
Kaylee S,
Salt Lake City, UTBrian G
He was very nice and professional. He did his job very well and made sure after installing the new part that the dryer worked correctly. He also answered any questions I had.
Janet S,
Grove City, OHSteve was great.
Steve arrived on time, diagnosed the problem, and fully explained our options. He took time to answer my questions and set us up well.
Micah B,
Burleson, TXLevel our dryer
Sonny did a great job. He leveled our dryer which kept "rocking" when drying clothes.
Penny W,
White Hall, ARWasher dryer maintenance
Technician very knowledgeable. Worked fast and thorough. Very kind, would recommend sears repair.
Jae S,
Gurnee, ILTitle ok
Abdailslam was courteous and timely, he explained everything he found of issue and provided photos so we could see on both visits. He ordered the parts that came quickly and was able to fix the problem within 2 days. He set up the appointment before he left so we knew when it'd be fixed. One thing that annoyed me, not about him, but I got 3 or 4 auto calls reminding me of the initial appointment and some id answer and it wasn't responding ….id prefer a text - one would be sufficient. On the day he came to fix it, again too many calls that were not responding to my voice and either cut off or ..it was totally annoying bc I was working outside and had to take off gloves to answer. …the cost to repair was pretty costly and we could have bought a new one, but know new ones w computers often have costly fix's too.
Karen M,
Dearborn, MIGood - too expensive
Initial contact was the Sears worker who looked at the problem and ave a quote. FAR too much emphasis on Sears ongoing repair subscription. The estimate was MUCH more expensive than I expected, and actual repair was too much later, with complex FedX mailings, etc., over a se eral-dy period. The two workers were competent and efficient. Repair took about 45 minutes. The total cost was mUCH larger than I expected. Should I need any later household repairs, I'll search for independent repair persons. The dryer is working wwell, and we'll see about the endurance of the repair.
Charles C,
Wagoner, OK