Stacked Laundry Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
74.8K
Average Rating
4.8/5
Francisco fine. It's the Sears Company & AI that's horrible
I've been trying to get Sears to send my warranty comp Frank's diagnosis since Apr 26th. Still waiting. It's now May 11th. I'm beyond frustrated with Sears company customer service. Frank is great and does as much as possible to help the customers, but its the stupid software and reliance upon AI that has made this whole experience awful, Customer service within the company is non-existent. The phone# given for help is just automated loop and never reach an actual human agent. AI is atrocious to deal with. I received anywhere from 13 to 20 texts and emails each week AI generated. Often the appt times in text were wrong. The "appointment" windows are completely useless. My 8-Noon window false. Frank couldn't get to me until 6:30PM and left after 8PM. And he only came to me because he knew I was originally on list Apr 24th and he couldn't get to me that day. He moved me up on the list Apr 26th in order to honor my appt. I had to pay someone to work for me that day because the AI "eta" estimates kept pushing arrival out. He finally reach me at 6:30pm. I watched Frank upload his diagnosis. I had the confirmation # and still nothing has been sent the to warranty company. He had to come back 10 days later just to reload everything again to reupload. The backend software had the previous #ticket and diagnosis but did nothing with it. Frank had to call 3 separate Sears tech support agents before he found one who actually knew what to do. I'm beyond frustrated with Sears.
Kimberliaar S,
Murphys, CAAnthony C
Experienced and honest. Got down to the real issues surrounding the washer
Ken T,
Boardman, OH5 Stars for Sal
Sal was friendly, honest, did the job, and was very professional. THANKS SAL !!
Brian B,
Natrona Heights, PAVery polite and professional
Sears tech was polite and professional. My problem was with the time frame of getting my repair.
Sherry M,
Jetersville, VAWasher Service
David was fantastic. He walked me through the repair as well as the payment plans that Sears offers. He was extremely professional.
Bruno A,
Somerset, NJReview on technician Louis
Prompt, considerate, knowledgeable. He described the problem in detail and ensured we understood the problem and what it would take to fix it.
Robert H,
Angleton, TXAmazing service
Technician was kind, professional and efficient. So thankful for his wonderful quick repair of my dryer!
Kelly K,
Milwaukee, WI⭐️⭐️⭐️⭐️⭐️
Extremely impressed by Benny's service! Very prompt, knowledgeable, polite, and helpful…best ever!!⭐️⭐️⭐️⭐️⭐️
Becky K,
Memphis, TNWashing machine repair
Quick, knowledge and very friendly. He was calling me to let me know a time frame and was on time.
Kim M,
Leasburg, NCWasher Repair
Great client service, communication, and quality work on our washing machine repair!
Jim W,
Castroville, TX