Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
15.5K
Average Rating
4.7/5
Waste of Time
Not sure why this technician showed up as the service request was cancelled due to time constraints. I was notified 15 minutes before the latest time of arrival that due to "unforeseen circumstances" they had to reschedule. When new appointment was made it was too far away to be without my oven so I cancelled the appointment and bought a new oven.
Nancy J,
Beavercreek, OHWorst service
Technician came only once Ordered few parts - appointments rescheduled automatically for few weeks & finally when parts arrived technician never showed up for scheduled appointments twice. I feel this service is complete scam One of the worst experiences
Jyothi R,
Monroe, NYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1752882634460
Washer
The washer still doesn't spin. Same problem. He should make sure it works with some clothes in the washer.
Malayvanh W,
Tucson, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1752882669030
Didn't pay attention to the notes.
Didn't call 1hr to 30 minutes in advance to let me know if there was in route. Notes should've stated that technician should've came closer to 5 PM. Now I have top reschedule
Jonathan B,
Woodstock, GACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1752788306869
Customer service
The technician was not polite and had an attitude because I asked if he had a shoe cover, acting as if I was not paying for my service. I don't believe the diagnosis that he gave for my washer not functioning. I will get another opinion. I will not use Sears' service again.
Opal W,
Lagrange, GACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1752788249214
Horrible Experience
Our experience has been extremely frustrating. We have been waiting since March for our Samsung refrigerator to be repaired. The tech didn't show up on April 2 and 22. Came by on May 13 and ordered parts. No show on June 11 and July 11. He came by on July 15. Unfortunately, my wife and my mother in law didn't hear him at the door and he left. I called his phone number multiple times and he never returned my call. Refrigerator is still not repaired.
Terry W,
Florence, MSCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1752787917020
Washer
Repairman stood in my washroom 15 min. Just to tell me he couldn't fix my washer because of a serial number and my washer is registered with Samsung. I'm highly upset.
Frederick B,
Valley, ALCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752530097300
Dryer
Not a positive experience. Needed to replace a part and he gave me price of $700.00 and a week delivery. I can get a new dryer for that price. Then he tried to get me to buy service plans. I have since bought the replacement part for $25!!! I will not be using your service in the future.
Randy Z,
Austin, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1752528904397
Review
Found out was kinda of rude. Left bad parts sitting around
Jeremy J,
Crystal Lake, ILCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752528315718
NO ONE CAME!
No one came no 1 has called me.You guys are playing games
Jirah S,
Villa Rica, GACustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1752528168945