Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
15.5K
Average Rating
4.7/5
Non repair of refrigerator
Dear Samsung representatives I am writing to you with some concerns regarding my 2 1/2 year old refrigerator that has had nothing but problems with the ice maker and now water line. I have gone on line and have read that this product has raised many concerns to your office. I have had a sears technician in and out of my home for over a month now ordering various parts to no avail. If these refrigerators are causing so many issues, why is it that they are still be sold? I have ordered two parts (over $500 in parts and $300.00 + on service ) with no resolution, except to be told that I now need a whole new refrigerator door that is $$$$?? plus. I do believe that the Life a new refrigerator is longer than three years. I will not purchase another Samsung product and request your assistance on receiving a refund for a malfunctioning ice/water maker. If you need additional feedback I have included sears on this email to confirm the information I am providing, as they HaveBeen in contact with your Designated service Technician without any Success.
David M,
Sierra Vista, AZCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691792349900
Unsatisfactory
He never showed up between 8-5. He did call at 7 pm. Said he was on his way. I said never mind. Lost a whole day because of no communication. Need to reschedule and make sure the tech will be here between 8-5. Also a 9 hr window sucks. This needs serious improvement.
Rich W,
Ocean Springs, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1691788578867
Wish I got a new refrigerator instead
Did not read notes on report called wrong number upon arrival several times. Stated that the compressor locked out because of wear and tear in person but wrote report saying there was a leak. Person not trustworthy wish i had a different technician.
Alexis A,
Hoffman Est, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691787402236
Yearly maintenance
He seemed like he was in a rush to leave and did not want to conduct a full inspection. We told him that every maintenance inspection that was done, the technician would check the back of the fridge and check the vent. He would not. I even told him I would move the fridge for him and he said no. Seemed like he just didn't want to do it. Very disappointed in this service.
Christy F,
Honolulu, HICustomer service response - Christy, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691787307206
Wasted Service Fee
Brent was nice but provided absolutely no solution to our icemaker making ice slowly, not even thawing the part that was freezing over to get a good look at what was going on. I was so stunned that he didn't at least try to order a part to or anything. He stated he didn't believe the previous service provider actually changed out the icemaker as stated nor did he make the effort to do so himself. Brent said the icemaker was not the reason the icemaker is starting to freeze over but made no attempts at solving the problem. I personally feel like I wasted a service fee for someone who had no clue on how to fix it. I am very displeased.
Erisha S.,
Midlothian, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691704674219
Not impressed
No reports provided and services were closed. Had open a new claim and start all over again
SK,
Rio Verde, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691701609384
Worst Service ever!
Air duct of the refrigerator was frozen with ice. The technician spent only 30 mins trying to thaw the ice by the steamer. Unfortunately, that did not work and suggested turning off the refrigerator for 48 hours. How is this a solution to any problem? I had to call another technician who used the steamer for 2 hours to thaw the ice in the air duct. Bad experience and poor service.
Soumya G,
Naperville, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691625283197
Poor basic skills
He left and did no repairs because he could not roll the refrigerator away from the wall. I just got home and it rolled away from the wall very easily. Now we have to reschedule because your technician can't perform the simple task of moving the refrigerator
Brian M,
Wilmington, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1691538152562
Mary smith
I think josh was very wrong in his decisions to choice if you open and close a lid every day that's normal wear and tear..
Mary S,
Mcdonough, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com .
Sears Home Services on 1691538104936
Awful
Awful is the nicest thing I have to say. I wouldn't recommend them at all
Mak,
Saint George, UTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1691531449792