Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
15.5K
Average Rating
4.7/5
Still broken
Our freezer is still broken. We've been doing this since July when you guys came to fix our ice maker and somehow broke the freezer. Still not working as a freezer.
Melissa P,
Wichita, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762264221
Didn't show or call
My technician did not show or call. This is the fourth time this same technician has done this. I've been trying to get the same repairs done for months. Sears has some explaining to do.
Dwain D,
Yazoo City, MSCustomer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.
Sears Home Services on 1695763446590
NOT WORKING
Machine is still not working right ! Right after he left I started a load and it's not agitating right! A rod or a couple are busted!
Kelli M,
Summerville, SCCustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
Sears Home Services on 1695683871189
No one showed up on Saturday
Nolan was great, but I'm providing a 1 star review for Sears Home Services because my appointment was originally scheduled for Saturday 8-12. I received several confirmations but I waited until 2pm and no one showed up. The status on the online portal did not update (technician was 3 stops away all day and the time just kept getting pushed back) and no one called me or notified me of what was going on. I tried calling the numbers on the website but they don't work.
Jennifer,
Pasadena, CACustomer service response - Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.
Sears Home Services on 1695683812443
Nelson C ?
this is not the tech that came to my house
Elpidio P,
Miami, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695677730821
Not Good
He came to my house, made a quick assessment as to the problem with my oven. Then he ordered a part. Telling me that the part would arrive in a few days. I was at MDAnderson for cancer treatment when he came back to repair. My wife was home. He took the stove apart to change the part, then put it back together. He then left without saying anything to my wife who was in the other room. I saw this on my alarm camera. He then drove off. The next day on my American Home shield account it said we successfully repaired your oven. It is yet not working. This is unacceptable. My stove has only been in use for 16 months. Yet looks new. In his notes it said my oven had been abused and my warranty was voided. This is no true. We were never told this. He said nothing when he left my house after repair attempt. This is no way to do business. I take care of my 94 year mother and need my oven. I've been very patient to get this resolved. Seems I will need to seek legal counsel. Not Happy
Denny W,
Lake Charles, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695677558538
Professional and likeable but unskilled and/or lazy
Said motor was shot... It wasn't. Someone else came in and in 15 min the dishwasher was fine. (can send video) I'd like a refund. He also canceled a stove cleaning and repair because that was unfixable too. "100s of dollars.. Needs new burners and sparkers". For fun I tried to fix it myself.. Cleaned it and it works fine. 0 for 2 and 2 thumbs down. John and Sears... Sincerely DO BETTER! Please refund me. Sears management... I'll bet John's "fix" rate is way below his peers if you dig. He didn't want to fix it he wanted to leave. I'll be posting reviews elsewhere to warn others as well. This was reminiscent of one of those old 20/20 specials where the repair people come in and try and hussle home owners because they dont know... DO BETTER!
Michael L,
Waterford, WICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695677460361
Charles had no clue how to work on my refrigerator!
Charles broke my water spigot trying to get the cover back on! Also my ice maker is worse now after he came! when you push the lever for ice water - it runs behind the cover onto the ground!!!! I've called to get it taken care of or a refund and nothing! Terrible!
Becky C,
Tacoma, WACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.
Sears Home Services on 1695506471592
Still broke
They came out to fix my fridge and it's still broke
Laura V,
Mobile, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1695504364434
Washing machine
It was horrible. I have a back door that goes right to the washing machine. He didn't want to walk into the front of my house because of an ammonia smell he said. I had puppy pads and little dogs. Don't smell like ammonia. They say they can't come back anymore and I am livid. Well, he did say that they probably can't come back. What about my warranty?
Shari W,
Edgewood, NMCustomer service response - Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at HomeServiceReviews@transformco.com and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1695506394406