Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
14.9K
Average Rating
4.7/5
Not helpful
Nothing was resolved. Technician wasn't helpful at all. He suggested to get a new washer when the washer I have is only two years old. I just feel like I wasted money and time dealing with him.
Jameka C,
Walkertown, NCCustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1695160433712
Washer is not fixed
I asked technician to test washer to ensure no sound is made with clothes in washer. Tech assured me that washer will be fixed and no sound will be made. My issue is not resolved and the tech did not ensure my issue was fully resolved.
Demarcus W,
Loganville, GACustomer service response - Hi, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1695159857040
Washer repair
Washer was looked at on the 31st service man came out did not here any thing sears man called 9/18/2013 and asked about parts and I will have to pay for parts and labor per contract and second aero guy they we're ordering parts had to go buy a new washer and dryer this service was very bad now I have a new washer and the one that need to be fixed pay me for the on I brought
Phillip H,
N Las Vegas, NVCustomer service response - Dear Phillip thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team
Sears Home Services on 1695160594878
Sears didn't fix my refrigerator
My refrig doesn't cool down. First technician came and said fan was broken. In over 10 days another technician came to replace the fan. However the refrig still not cool down.
Moon S,
Fremont, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1695072451165
Samsung
This service receive an F the problem was never solved. We are being told one thing by the technician and when I call pc Richard I'm told something else. I'm calling better business bureau. Again I give this service an FF x2
Alva G,
Trenton, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073530977
Tech great, service bad
Tech was good and fixed the dryer. Sears is terrible! Have us an 8 hour service window then 20 minutes notice. No phone to call. Everything has to be done online. Not a good service company
Peter M,
N Las Vegas, NVCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073378538
Refrigerator ice maker
The problem was my ice maker wasn't working. It was not fixed. It never made an ice cube.
Jeanette S,
Ennis, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695073317485
Washing machine has not been repaired
no technician showed up at my house no phone call or text and my washing machine is still not repaired and the parts are still in the boxes beside the washing machine.
Angela J,
Montross, VACustomer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com and will share your experience with our Service team.
Sears Home Services on 1694903261177
No working washer
Third time coming out. First time said it was too many suds, had to have them come out again ordered a piece, came out, replaced the piece. He stated The washer was working great went to use the washer and it's still running the same code that was running day one. Two months without a washer with the same error code from the very first visit. Very frustrating.
Artesia A,
Cheyenne, WYCustomer service response - Hi Artesia, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1694903041309
Lack of knowledge and sincerity
Scott S, was the first person to diagnose the issue. He order the control board and the icemaker parts. When they arrived he replaced them He did not check if the board was giving any error messages., My refrigerator stopped working totally. He was also taking away all my removed parts which I denied. However he still took away the original removed control board. After that another technician came and he did not understand why the control board was replaced and saw that the replaced control board was not working and ordered another one. Again third visit was by Scott and he replaced with the newly ordered control board that too did not work. I asked him to see if he has my original control board and he did have it in his truck and replace it and the refrigerator started working but the ice maker is still not working. He did not do thorough checking and told me he has to take away the old parts which I refused. I had a break down of the refrigerator for 3 weeks and had to throw away all the food worth $400-500. Now also the orginal problem is not solved. Scott had a very casual approach to solving the problem and did not pay attention to a lot of things. Sears Home Service customer service is horrible and lock you down from talking anyone. The call by phone system is such that it will not let you talk to anyone if your appointment is schedule and will not let you give any feedback. I will never recommend Sear Home Service to anyone. The control board charges have to be reimbursed. I have to put a food loss claim. And also claim back the charges for all the parts and services' if the icemaker is not repaired satisfactorily. I am currently in this process of putting my claim and have wasted many hours so far.
Rajesh N,
E Longmeadow, MACustomer service response - Hi Rajesh , We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.
Sears Home Services on 1694901787042