Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
15.4K
Average Rating
4.7/5
No Ice not fixed
1st appointment had to order parts. Next appointment tech never showed. 3 rd appointment installed parted. No a month later and I still have no ice at all.
Valerie C,
Rialto, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696715537217
Absolutely the worst and most inconsiderate service team
Beginning to end dealing with Sears and its technicians has been a nightmare despite paying for an extended warranty program. Washing machine leaked and flooded, requiring an insurance claim against our home policy, despite it being a Samsung problem. Sears tech team did not take this seriously but after 6 visits, finally acknowledges that there was a leak and replaced the parts. To rub salt in the wound, the tech was against the idea of writing up the full report and uploading pictures which show the cause of leak "because it was too much work to do."
Simon K,
Corona, CACustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696628099270
Ice maker
The technician never showed up. So the problem still exist.
Toni Byrd,
Middletown, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1696627793006
Poor service
Didn't fix or replace anything, waste of my money, sensor was missing and didn't offer to put in a new one because "wires weren't showing".
Mike F,
Victorville, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1696627774377
Did a terrible job.
Was 5 hours late. It took him 2 hours to put 2 parts on. Did not and would not test the washer to see if it was fixed. I asked him to test it and he refused to because he had to get home to his two kids but we waited all day for him to get here. Our appointment was from 10 to 2pm and he showed up at 6pm. He told us to call him if the machine didn't work right but he wasn't going to wait an hour bc he had his children to get to. I told him we waited all day for him. We have scheduled 5 appointments to get this washer fixed and then have waited countless hours for each appointment for the tech. To get here and not have the appliance fixed. The washer was spinning so fast. I have never seen a washer go so fast. The grinding sound is still there just not as loud. Now the rubber around the washer tum is rubbing on something that is taking off the rubber which is going on the clothes that are in the tub.
Donald G,
Fairfield, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696627774413
Refrigerator noise problem not solved
Inspection and was done on Sept 7 for the noise problem, parts ordered, parts received and servicing was done on Sept 28. Noise problem started again on Oct 4 (within a week!) I am not happy with the diagnosis and correction done.
Mahesh L,
East Lynn, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{Homeservicereviews@transformco.com}} . We look forward to hearing from you.
Sears Home Services on 1696550635582
Suddenly nothing covered under MPA
One item broke for the first time. 2nd is a shelf frame that was replaced a few months ago and is clearly defective. Master Protection Agreement has always covered them.
Ron T,
E Northport, NYCustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1696541793770
Totally broke my dryer
My dryer was totally broken after the techs left. I heard a horrible noise when I tried to use it, and I heard a sound like something broke or snapped. I have ordered another dryer from another company. Very polite when here, but destroyed my dryer. Also, this was our 8th appointment, Sears cancelled the other ones. Very unhappy with the service.
A resident,
DECustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696541515730
Robert
Robert never came to the house today. I've had my dishwasher for about 7 years, and he told me it was user error. It leaks alot! Told company this issue was resolved and I signed off on it. Again he was never here so I didn't sign off on anything. It's running my floor and there is an order of mildew in kitchen cabinets. Very disappointed!
Tim H,
Dixon, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1696541321259
Worst technician, took so long for the diagnosis.
Worst technician, took so long for the diagnosis I wouldn't recommend.
Upendar C,
Plano, TXCustomer service response - Dear Upendar thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696541316341