Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
15.4K
Average Rating
4.7/5
Washer Diagnostic
The service technician was very professional. He was able to diagnose the issue and provided an estimate for the repair. There was no pressure and he answered all my questions which gave me available options to making a decision.
George C,
Newton, MARicaedo
Exact job it works exaction job Me flicked and it works great! Ice away!
Michael A,
South Daytona, FLService rep Alonso was very professional and nice.
He was great. But the quote I received from Sears Home Services was very much over priced and I could have purchased a new dryer for the cost of repair. The rep was great and understood that I did not have the required funds to fix the dryer. I will just buy a new one.
Mickey P,
Las Cruces, NMGreat service
Gary and the fellow tech were courteous a professional. Talked to my Home warranty service when I called to get authorization. Very pleased.
Monika A,
Puryear, TNFixed Washer
Great customer service always friendly and courteous! And very knowledgeable
Bobby W,
El Dorado, ARWashing repair
Wonderful. Thank you. Very professional. Very efficient. Wonderful repair man.
Charlene G,
Livingston, TXExcellent Technician
Hamayoon fixed the heating element problem with our Samsung dryer, and also pointed out a previously unidentified issue regarding our dryer vent taking in water from the outside, which was exacerbating the problem with the dryer function. It was definitely a worthwhile experience and his advice was much appreciated. Thank you!
James C,
Springfield, VARaymond B rocks!
While there have been significant frustrations with Sears Repair scheduling of multiple same-day cancellations & backordered parts resulting in it taking nearly 6 weeks to complete the repair, the absolute saving grace is the excellence of repairman Raymond B! Knowledgeable, professional, reliable, kind - Raymond does everything within his power to get the job done as effectively and efficiently as possible - and know that it's done right!!! Thank you, Raymond!! I wish you could clone yourself 10 x's to help reduce the scheduling delays - but until then, definitely worth the wait & peace of mind!!!
Cindy R,
Mc Donald, TNService
I have nothing but nice things to say about Erick. He diagnosed the problem and was able to come up with a solution. Thank you Erick!! However, I am very disappointed with the process of getting a technician to show up for the service call. Your 'AI system ' appears to be in charge!! I had THREE, appointments cancelled for no valid reason by your "AI" bot . I made my 4th call out of desperation . And , after escalating the issue , I was promised by a 'human being ' that they would make sure a technician would show up this timeI He did. You are not doing right by your customers.
Pam R,
Norton, MAGreat!
He knows his job well. Does great work. Thank you
Susan R,
Portville, NY