Samsung Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
15.5K
Average Rating
4.7/5
No show
Waited all day. No call. No show. Tracking website said he arrived but wasn't there. Now asking me to rate his performance. Worst company I've ever dealt with.
John M,
Terre Haute, INCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751143908956
Missed appts
Miss two appointments without calling marked him that he was here which he didn't even come out here
Kevin G,
Rixeyville, VACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1751059947225
Grossly Inadequate Service
The technician sent clearly did not want to do the work. I explained that the dishwasher had given a code, indicating the discharge hose with disconnected on several occasions. He initially was able to start the dishwasher, and, therefore, said there was no reason to inspect the hose. When I insisted, he said he couldn't pull the dishwasher out from under the counter because of the flooring, but he clearly could. He left, although the dishwasher wouldn't even power up again before he left. This matter needs to be addressed, and you are not to send this technician to do it. I expect a call.
James E,
Beaumont, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750974429236
Baloney
He tried told my husband the sound the dryer is making is because of lint. We recorded the noise, because the sound comes and goes, and he listened to it. He couldn't find anything wrong and soon the warranty will be expired. Then, I get to buy a new dryer when it fails for good.
James D,
Erie, PACustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750974486687
Horrible
He left without doing anything. Same issue returned the next day
Ladrica D,
Dumfries, VACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1750974399174
misinformation
I was told the repair would be $1133.00, so I declined the service paid the 129.00 fee. Order a new dryer. I than received an email stating that the repair would be $299.95. I would have gladly paid that cost, instead of $649.00 for a new dryer. I then called your customer service and got passed around to 5 different people, only to be told that they didn't have my information as of yet. to call back tomorrow, they should have the techs information about the labor cost. What a mess it is working with Sears Home Services. This is the 3rd time this year I have had problems with service.
Kim G,
Surprise, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1750973906410
Poor service
Nathan was much to early for the appointment, and was more interested in selling my a service contract the doing the repair. He never gave me a receipt showing me what was wrong with the dryer.
Eve C,
Arvonia, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1750897522741
Tech
Technically don't do any don't know how to fix I need it fix please
Michael N,
Myrtle Beach, SCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750800729477
Worst Service
I took videos as he asked and still didnt fix my dishwasher. The problem has been going for over a motnh causing new issues that now voided my warranty.
Rebecca G,
Richlands, NCCustomer service response - Thank you for taking the time to rate your recent service with Sears. We're truly sorry to hear that your experience did not meet your expectations. Your feedback is very important to us, and we sincerely appreciate you sharing it. Please know that we will pass your comments along to our service team as we work to improve.
Sears Home Services on 1750886818366
Dryer Repair.
I'm normally not this kind of person. But I waited all day for the repair of my dryer. And suddenly I get the review Of rating the Teck, but unfortunately he didn't even show up. I'm extremely disappointed and how people can do people like that? Obviously the job wasn't that important.
Christina J,
Dayton, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1750542132695