Refrigerator Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
49K
Average Rating
4.7/5
Cannot service build in refrigerator
Technician said he could not service a built in. Asked why he came out since I provided him the serial number of my refrigerator. He said he could repair some things so he came. No one told me he was not capable of doing the repair. Complete waste of time and money.
Britt B,
Batavia, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1692913380278
Not qualified
Gave instructions to send cube ice after crushed ice. It never use to do this. NOT REPAIRED
Teresa P,
Surprise, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at HomeServiceReviews@transformco.com. We look forward to hearing from you.
Sears Home Services on 1692913367728
Still needs repair
Fridge still doesn't work and can't get someone to answer my call to come back out
Curry P,
Hartsburg, MOCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692913083013
Defective Product
Mr. Maurice admitted to myself and my roommate that our refrigerator was defective but said was not going to report that to GE because he is in the business of repair. Essentially he stated the only way he was going to get paid was by repairing the appliance knowing that it is defective.
Aloe V,
El Paso, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692913046168
Job not well done
Upon examining my fridge problem he saw that water and ice was forming outside the door edges. When we explained that mold was forming on the door gaskets he became confrontational declaring that he will not clean up mold; We never asked him to clean anything. When he found the problem(he called it a heater between the refrigerator and freezer) he said he would not attempt to remove the cover to expose this "heater" even after calling a Kenmore rep on the phone that instructed him to do so. I have scheduled another repair visit to correct this problem. I have also told the sears rep that I did NOT want a return visit from the same company to perform this repair.
John M,
Wantagh, NYCustomer service response - Hi John, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at HomeServiceReviews@transformco.com and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1692912880602
Refrigerator was not repaired
All the parts that were ordered, used and unused, were left on the kitchen table, in their boxes, and the refrigerator was not fixed. When I called to follow up they made another appointment in three weeks. That makes 6 weeks without a refrigerator.
Tom N,
Hayward, CACustomer service response - Hi Tom, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com. Please reference this review, thank you.
Sears Home Services on 1692912853546
Still no ice
August 9, tech came out and ordered parts. Waited 2 weeks for this appointment today and the tech replaced 2 parts. The tech left at 1:30pm today. As of 2:17pm the ice maker is not making ice and the freezer is not cold enough to put frozen items in. I put a small bottle of water in the freezer at 1:30 pm and it is not even close to being frozen. I need someone out here today, Thursday 8/24 to fix this problem.
Bonnie L,
Newark, CACustomer service response - Bonnie, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at HomeServiceReviews@transformco.com with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1692914934953
Tricked and lied to by Stanislav
Stanislav came to my home. I gave him permission to fix my refrigerator, He had me sign a blank cellular phone. Then he told me it would be very expensive to Fix my refrigerator. He never gave me an estimated quote. He then told me to defrost the refrigerator for two day and it would fix the problem. I told him it is OK to charge me labor and parts because I got the warranty yesterday with the $150 discount, and the refrigerator needs to be fixed, Per Abraham the license California agent. Stanislav again said to just defrost the refrigerator again and see if the warranty goes through. He said he would check things out at no charge, and make sure to defrost for two days. Additionally, He continue to say my warranty will not go through because of decline of service. I received an email after the service with my signature on a decline of service form I did not decline the service. Stanislav tricked me and lied to me to get out from working and fixing my refrigerator. This is very unacceptable and Inexcusable service that represents your company. This situation needs to be corrected.
Wanda W,
Newbury Park, CACustomer service response - Hi Wanda, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at HomeServiceReviews@transformco.com.
Sears Home Services on 1692912801913
Dissatisfied customer
Your company sucks. I will never recommend. I have a claim against you in small claims court
John F,
Brooklyn, NYCustomer service response - John, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1692912709790
Never did a diagnostic
He was about three hours late from his estimated time. There's an hour and a half late from the 5 PM deadline. When Sears home services sent him a message to call me at 5:30 he never did. It was clear when he came in to my house that he didn't really want to work to diagnose the problem, and just said it was a compressor and gave me an outrageous bid to repair. It was a waste of money wasting my time I will never recommend your services again. .
Wayne V,
Waltham, MACustomer service response - Hi Wayne, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at HomeServiceReviews@transformco.com, we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1692912709848