Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Wrong charge by sears 's technician
I need estimate for new glas top adi took appointment- your technician nothing do.Just only says we can not install new appliance-just repair !& my receipt saws that trip charge waived & repair charge $ 129 plus tax. He nothing do Just charge & withi a Five minitus gone.Also his Attitudd I do not like.In future me & my friend & family never go to Sears's No more sears service !! Buy —-yours very truelly Kanti patel
Kanti P,
Grand Prairie, TXCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1724794724575
Oven Range Appliance
My overall experience with David C was terrible. He came to the scheduled appointment, and after 10 minutes told me parts needed to be ordered and that he would contact me when the parts had arrived to schedule another appointment to repair my appliance. 3 weeks have passed, and I have heard nothing regarding the part or any further service from David. I called Sears Home Service and they said that David closed my ticket and submitted my work request as complete. This was completely false. He fixed absolutely nothing. The range was never in operating condition after he left and he completely lied and forged a signature saying that the job had been complete. I now have to wait for another appointment to be scheduled and have been without an operating Oven for just under a month now. I hope it is with a different technician who will fix the appliance as I requested through my home warranty when I initially submitted the claim. Paying for a service then being lied to that the service will be done shortly and then receiving no service at all is completely unacceptable and if I had the choice I would not use Sears Home Services again due to this experience.
Donovan S,
Pensacola, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1724794593009
Not satisfied with the outcome
I am not satisfied the tech replace the spring on the door of my oven and it's still not closing properly. He tells my kids that it's the frame which I told him that it was the frame when he first came.
Rodrika E,
Camden, SCCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1724794414206
Didn't fix problem
Technician didn't fix the problem and my mom, owner of the range he was working on, was told that I, her daughter, would be contacted about a solution, whether repair or replacement, and today has been two weeks and no one has contacted me. The emails I received after he was at my mom's house make it sound like the job was completed and the problem fixed. It was not and my mom told him that it wasn't working correctly. Unacceptable!
Mary H,
Atmore, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724449480109
Waste of Time
Kay showed up and explained to me that the mfg and myself had no idea what we were talking about and he had been doing this 7 years! Once the oven was confirmed to be doing exactly as described and mfg told him to install the part they sent, he told me that won't fix it and just buy a new $5,000 range instead and left.
Lacie H,
Blue Ridge, TXCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1724449157863
Stove repair
Scott was very timely and called in advance to let me know he was on the way. He cleaned up after himself and was courteous. I am reluctant to leave this review because I do not believe he was at fault when repairing my stove, but it still shuts off during use. I am unable to use my oven at all. I had the oven repaired last year and it stopped working reliably in March of this year.
Amy L,
Barre, VTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724370691618
Not fixed
Assurant used wrong model # i told tech i took day off work he said had to do new ticket when on phone to get new appointment was told tech could have called with me for nee ticket but he didn't he left now i am waiting another 5 hours
Angelina A,
Wichita, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1724369663841
Issues still persist, too much to follow
My NXR cooking range home service was not able to fix it and also not resolving the replacement. Their customer support representative are also not able to understand, basically poor service. I've waisted my money since 3 years, when problem arrived they were not able to repair, neither replacing, they are not keeping their commitment.
Kamlesh S,
Glastonbury, CTCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1724102781700
Disregard for our Safety
Unfortunately, the third-party technician who was dispatched to our home displayed a level of unprofessionalism that has left us both dissatisfied and concerned about the accuracy of his assessment. The technician spent only 15 minutes at our home, during which he merely glanced at the computer of the oven without using any diagnostic tools or methods to help us address that it was turning on by itself, a significant safety hazard. His conclusion, that the issue was due to a supposed infestation, was made without any proof, alternate theories, or testing. He made no attempt to address or fix the malfunction.
JD,
Miami, FLCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1723930573103
Service nearly left us dead
This is no exaggerated response. I have already had issues with two technicians named Emmanuel and Horance K ( who intentionally acted incompetent and canceled my house calls). But this last technician stated above was sent over to flip the switch on my gas line pipe amd seal it back to my stove, in which he did successfully but he also FAILED at properly tightening the seal therefore cause a gas leak. I had to call the fire department who failed to detect the gas leak I was smelling so they dispatched people's gas out. People gas was however able to detect the gas leak that was happening behind the stove from Andres not properly checking his work and sealing the cap tightly.
Vicky H,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1723758044831