Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Visit Rating
No repairs were carried out. Only excuses were given. Carlos called Sears Home Service and Frigidaire tech support and concluded that all Induction type ranges have similar heating issues and my range cannot be fixed. I informed Carlos that on September 10, 2024, we had a virtual meeting with Sears Home Service tech named Calendly Gerald. Mr Gerald virtually observed the burner problem and he agreed that it needed repairs and he ordered the repair parts. Carlos stated that Mr Gerald was guessing and did not know anything about Induction ranges. Carlos left and took the replacement parts with him. Carlos said he would report the results of his visit to his supervisors. MEANTIME MY RANGE IS STILL NOT FIXED. I NEED A TELEPHONE NUMBER THAT IS NOT COMPUTERIZED.
Vicenta S,
Corp Christi, TXCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1728165766894
Nothing done
Technician mentioned that nothing can be done and left. Problem still exists! Worst experience we ever had with Sears!
Ebenezer A,
Arlington Hts, ILCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1728161394951
Cafe range repair
It's really a 0. He hasn't been to my house!!!
Patricia D,
Darlington, SCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727997625800
Fraudulent No Show
I had an appointment scheduled between 8am and 5pm. I got off work and drove 8 hours to be at the location by 8am (arrived at 6am). Stayed there ALL DAY. No one ever showed up. I called and was told that the appt was completed and could not be rescheduled. To top it off I received and estimate form with my FALSIFIED signature. They charged my warranty company for work they never did and FRAUDULENTLY signed my name.
Regina W,
Eastover, SCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1727991371811
Maybe not the techs fault but IS Sears fault
I'd give 0 stars if possible. Once the tech shows up and leaves without doing anything ( two issues with the same appliance (one part unavailable so that lead to future appointments) and this time nobody shows up and I get a request to review my technician. seriously, Sears? Three days taking off work for this issue and I haven't received any calls or communication. I've tried to call but I have to deal with an automated system that ends up hanging up on me. Meanwhile, trying to communicate with my home warranty company to request a different provider.
John M,
Burleson, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1727818774530
Five Stars
All my recent contacts with Sears Service have been excellent. Charles was Personable, knowledgeable and an excellent worker. Sears has a gem here with Charles.
John C,
Gettysburg, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727735981767
Did not get serviced
Our appliance was not looked at and marked as complete. No phone call or knock.
Ashle C,
Clifton Park, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727477028750
My technician showed up very tired
My technician showed up was not very friendly seemed very tired, yawning the whole time in my kitchen, checking my stove and gave me an estimate of 600.00 for a stove fix no thank you I will never call them again
Michelle O,
Rockport, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1727303464744
Stove repair
Brian was very cordial and professional. Highly recommended his work.
Denise C,
Pottstown, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1727299967043
Refrigerator does not cool
Refrigerator does not cool sufficiently after three visits. Very frustrating
James E,
Santa Fe, NMCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1727299348408