Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Stove repair
Brian was very cordial and professional. Highly recommended his work.
Denise C,
Pottstown, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1727299967043
Refrigerator does not cool
Refrigerator does not cool sufficiently after three visits. Very frustrating
James E,
Santa Fe, NMCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1727299348408
Incompetent
The technician allegedly knocked on the door and reported no response. I did receive a phone call from the technician. I told customer service numerous times prior to this appointment that this is a rental property and so I needed reasonable notice regarding technician's arrival time (not just 8am - 5pm). Note: I could not rely on the automated "technician is on the way" messages; for the last Sears service appointment I had, even when I received the "technician is on the way" message and there was an approximately 45-minute estimated arrival window, the technician arrived over 1 hour after the estimated arrival window.
Adam F,
Knoxville, TNCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1727127130269
The tech was very nice
The tech Conrad was very nice when he showed up for our dishwasher repair. The problem was he didn't come to fix a dishwasher like I called about. His work Order said to repair a range so NOTHING was done. Even though the work order had the dishwasher model number on it and when I was sent an email to confirm the appointment I uploaded the tag on the side of the door with the model, serial numbers. And as asked uploaded the troubleshooting code the dishwasher displayed ( nE ) I made the appointment for the week my wife was home on vacation. Now one of us will need to take time off to be at the next ( service appointment). Trying to explain any of this to the customer service people is virtually impossible seeing that ALL I spoke with have very broken English. A&E ( Sears ) is a clown show of a customer service company! A few years ago I had to use the for a refrigerator that stopped working 3 months we were without a refrigerator ( 3 MONTHS) and they never did fix it we just ended up replacing it. So here we go again DO NOT USE THIS COMPANY , DO NOT BUT THE EXTENDED WARRANTY. RUN RUN RUN
Brian B,
Delaware, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726869561879
Broke frig
Sean was fantastic, but I have been dealing with this for months and it cannot be fixed. They keep trying to put the same valves the same lights in this unit and it is not fixing it. They also put a new icemaker and it does not work. I spent a lot of money on your contract, and I would expect some better performance. Everybody in your company was the only ones that worked on my appliance because you guys have the extended warranty under my name and they always showed up in one of your vans.
Kevin M,
Keokuk, IACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726789208947
Thor service
Technician Tommy was nice but unfamiliar with stove. While he did get the eye to light, he incorrectly put a screw in cover & left other one out. I believe he should have opened cover to reposition the inside piece so he could screw it back together properly. This morning I found this because I was getting a lot of gas odor & very large flame which also could be because something is not together correctly. Contacted customer service & was told they would not come back to correct unless manufacturer requests more service. This is a joke & I have requested manufacturer not pay for any service until this is taken care of.
Leisa D,
Selma, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726785064465
Bad customer service
He was very rude person, was not hear good what I said, he was interrupting me when I was talking
Maria M,
San Luis, AZCustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1726695186027
Aggressive
No please to have that person in my home. He was very aggressive in the phone.
Ramiro C,
Roanoke, VACustomer service response - Dear Ramiro thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1726695043557
Not a happy camper
1st of all I received 2 different messages on the dates of the service. The first one I waited and no one came. The second day he came and said that the wire was broken he shook the wires and it started working momentarily. He said it would be a hard fix because the wires are so short. He said that the door on the freezer side might have to be replaced if he could not get the wire fixed. We asked for him to call and see if they would replace the door. He said he called and they told him that they would not replace the door.. No repair was done. While the repair man was here he told us it was a manufacturing defect that the wires were too short and every time we opened the door it pulled the wires. That is why we asked for the door to be replaced. We thought that he was going to splice the wire and that may cause a problem such as a shock or a fire. I'm not happy. While the service man was here he received another call from another person who was working and they seemed to be having the same problem. Sounds like the company needs to fix the wires at the manufacturing facility. I went to the store where I purchased the appliances and they told me that they didn't have any thing to do with the warranty. I would like for a manager from the warranty department to call so this matter can be taken care of. We asked for the phone number that he called and he said he could not disclose that information. So how do we know if he even called? The repair should be made with original parts. Waiting to hear from your warranty department. We did not refuse for the repairs to be done we want the repairs to be made with original parts.
Tammy W,
Moneta, VACustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726349585518
Worst tech ever
He was rude did not complete the job, complained about his work load and took his call outside
Tiona R,
Glen Burnie, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726184167543