Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Excuses and not trustworthy
We met on 11/19. He called to speak to an advisor to inquire about a part. He then informed me that my range was working and it was working. I explained to him the issues I had and contributed to convince me that the part I needed wasn't available. Yet, my range was inoperable. I contacted SEARS for a rep who found the part that this "tech" couldn't find. I needed a board the rep made an appointment for 11/29. Richie states the new part goes $800-$900. The same technicians Louie calls me and stated that he does not want to come to do the repair because he believes a new board can not go into an old keypad. He wants to speak to SAMSUNG. Rebooked now for 12/2 (second appointment). I am notified at 8:04 he is on his way. He tells me he was on the phone with Samsung and that he does not have the replacement board. What was the point of him booking the appointment if he does not have the part. He then says the part cost money and that he wants to help me save money. Yet, I said I want it fixed. He sends me a screenshot that the part is sold out. While we had this conversation today he said "you are a nice couple, but I am not listening and doesn't want to hang up on me". I hung up. Louie isn't credible or reliable. The back and forth and offer to save me money yet there wasn't a part to even put money towards. I had several issues and not one was fixed. It wasn't logical. This isn't the service I expect from SEARS. I have been a member for past a decade. He needs to be spoken to and trained. Every conversation he had was in private without me knowing. He comes off as not trustworthy and this is who being sent out to represent your company?
Carlyn H,
New York, NYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1733189536160
Stove
Need stove fixed back left iron on stove stop working
Brenda T,
Greenville, ALCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1733187287264
Complete failure. Should be a zero star rating.
Steven told me wife we didn't have 220 volts at the oven plug and recommended we call an electrcian. When I returned home and tested the breaker, the oven outlet and the electrical plug connections to the oven they each registered 220 volts. Steven didn't diagnose anything and in the process have me false information.
Stephen J.,
Fort Atkinson, WICustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1733006104781
Samsung Range with a GE part.
I asked for a Samsung part but technician said it was DUMB & STUPID to put in a Samsung Heater. I requested a replacement and he was rude disrespectful mean loud argumentative and downright refused to service my Samsung Applaince with a Samsung part and he also canceled my appointment and stormed out of my house grabbed the door know and tried to slam my door. Got loud outside in front of my neighbors.
Angela B,
Saint Louis, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1732925640144
Repair my oven!
I was alone for Thanksgiving and wanted to start baking Christmas cookies and had the same problem I had before the repair! I could only bake two cookie sheets, after that all the cookies burned. I want someone here, hopefully tomorrow to get my oven fixed!
Natalie L,
Harrisburg, PACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1732919522142
No service
We had a service tech come to our home ill prepared to fix our malfunctioning wall mounted oven. He promised to come next day with belp to remove the appliance from the wall. A no show and then they closed the sevice call withoutsolving the problem. Thanksgiving is next week and weare still without a functioning oven. Sears needs to make this right.
Julio A,
Knoxville, TNCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1732434150024
No show! LIAR
This technician claims he contacted and left a voicemail. He never called or left a message. I lost a days pay bc of this tech.
Britney D,
Calera, ALCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1732324771643
No show
He didn't show up I do not live in Oakwood Hills. Your technicians have come to my house and never had a problem locating my home.
Barry B,
Oakwood Hills, ILCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1732227908835
Dissatisfied
He walked and touched the range, looked at it and said it was an installation issue. He didn't run any diagnostics at all.
Carolyn W,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1731630534893
Service is awful
This person is condescending to us, not perform professionally. Speak rudely and not doing the work!!
Yan W,
New York, NYCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1731621210175