Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Review of repairman
The repairman pulled into my yard and sat there a few minutes. Eventually he left without even coming to the door. I have a ring doorbell and it shows that he didn't come to the front door. When I called Sears they said that the repair had been completed and that there were no open tickets. This was the second time a repair visit had been scheduled and the repairman had failed to show up. I'm very disappointed in Sears.
Raymond P,
Tallahassee, FLCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1731363709783
Did not show up or call
Technician never came said he was on the way at 1 PM now 4 PM. He never showed up waited all day.
Vanessa G,
Darlington, SCCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1731018898134
HORRIBLE
DO NOT USE-DID NOT FIX AND NOW CANNOT USE MY STOVE. LEFT ALL THE GARBAGE ON THE FLOOR AND DID NOT TAKE THE OLD PARTS OR BOXES. DID NOT CLEAN UP AND ARGUED WHEN I TOLD HIM THE DOOR WAS NOW BROKEN WORSE.
Tom F,
Punta Gorda, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1730852457765
Repiar.
This is the third time some one has come out to fix our stove. The stainless steel was scratched again, not installed properly and the oven won't produce the correct temperature. Very frustrating. Unable to call and get a live person to talk too. Are they want to do is scheduled another person.
Scott,
Salt Lake Cty, UTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1730769428285
Slow Service
Your repair service was slow after parts were ordered and arrived. Even worse was you AI assisted scheduling system. The work was completed, but it took longer than I ever imagined that it would.
Tony M,
Clinton, MSCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1730324945033
Do not purchase GE Products. Customer service is the worst.
William was a no show. This is the third time was scheduled no show. I have had enough of this. Shame on GE. I am ready to give this ge cafe range to someone. No more ge products again. If you want proof william wasn't at my home, I have a camera on the front of my house. He's lying. This is terrible. I will talk to GE President Hopefully this will be resolved. I am very frustrated, buyer's remorse
Barb L,
Schererville, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1730324617777
Technician was a no-show
Technician did not show up. Not sure what else to say about that.
Omar S,
Kingsville, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729554135717
Stove still not fixed!
Clifton came & replaced the left front burner that was not working. However, when he lifted the glass top up...he bent & cracked the stove top. Now, I have a large crack running down the other side of my stove. This needs to be replaced now!
Sherrie L,
Virginia Beach, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1729547543993
I'm sure david was fine
after 1st having Grag come to assess our range he ordered parts to fix it. We paid upfront. one of the 2 paerts came but the 2nd was on back order. SEARS choose to mark that part as canceled so when the part aeeived we waited 2 separete days 16 hours total for someone to come out. eachtime i tried to set a new appointment, no one came because the AI system saw it was canceled. I finally got creative and erquested thru the AI system a new appointment to service my range. Even David when he came out was surprised that it said it was canceled. WHY CAN"T WE TALK TO A REAL PERSON???? BAD BAD PRACTICE>>>SEARS!
Pennie M,
Auburn, WACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1729546282128
Unhappy
This service technician was very unpleasant in every dealing we had with him - condescending, arrogant and nasty. As far as the work he did I'm hoping he did a good job but I think he might need to retire.
Susan T,
North Waterboro, MECustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1729546138294