Range Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
10.2K
Average Rating
4.7/5
Not fixed
Super nice repair guy replaced thermostat and fan, but the problem still not fixed. The fan runs continuously. Must unplug the range to stop it. Starts again as soon as plugged in again.
Lesley A,
Trumansburg, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1735258354850
Service provided?
I have Yet to see Him or Experience any Service from him! I did in fact receive 2 text messages from the tech, the 1st one stated that they had Arrived and what I needed to do so that they were Safe upon entry! I followed those guidelines, and low and behold an Hour passed by, but No one pulled up or Showed up, I stood outside in the Cold waiting and looked around to see if maybe they were Lost! I eventually Called and was told that the technician reported back to the dispatcher that he was "Overbooked" and No one communicated that with me Until I Called to check out what was going on! I feel like I have been a victim of a Breached Contract, because not only did I have to pay in Advance before they scheduled my Service, but I also was not informed of any Changes, while having to sit here All Day waiting, and expecting Service! I have Family and Friends who came to visit and preparing the Meals were an Extreme Task! I feel like I want to contact The Better Business Bureau, and File Suit Against Your Company, because not only did I Feel like I had been Robbed, but I also couldn't Enjoy This Season Properly with my Love Ones! I want to be Compassionated for the Inconvenience I had to Endure! This is my Worst Experience I had so far to Endure! I have been Paying for a Service by CONTRACT, with No Service Rendering at ALL!So far Not one Representative in this Entity was Empathetic or willing to make this Right! I Made A MISTAKE IN TRUSTING IN SEARS! I now cannot get any so call Service until February of 2025 !
Daniel C,
Irmo, SCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1735253321538
Technician never came
No one ever stopped by my house or saw my stove
Fidel D,
Memphis, TNCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1734994365690
Absolutely horrible - He's a thief
I purchased 2 parts for the repair. The repair was completed and Mickey took the part that was not needed and he was going to return it. The part cost over $280.00 and it was never returned and my money was not refunded. It's been 7 weeks! I've got nothing but the run around every time I call Sears! So basically Mickey stole the part and my money!!! Range Oven Control Board and Clock (replaces 316557212)
Colleen W,
River Falls, WICustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1734650251995
No show
What is there to rate when the tech doesn't show up, doesn't call and then sends me a receipt for the work he didn't do!!! I gave Francis one star only to send this rating.
Robert F,
Maryville, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1734571857753
There is nothing to review.
All he did was turn the oven 0n an off.There was no repair done.
Dorothy M,
New York, NYCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1734560743047
Dismissive
Maybe he was having a bad day, but he was condescending and dismissive. Clearly couldn't wait to get out of there. No issues on the range were resolved.
Taylor F,
Scottsdale, AZCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1734560717950
Repair Not Completed
The repair was not completed. The Broiler is still not working in my range. Why would they declare the service order completed when the broiler is still inoperable? The serviceman stated that it may need a new control panel, but never came back.
Richard G,
Yuma, AZCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1734397135876
Microwave
They get a zero rating!!! Sears sucks. They cancel, reschedule, or either don't show up for their appointments. They had me on the schedule for over a month and the technician never showed up. Couldn't use my microwave for a month.
Chris M,
Raleigh, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1734139560291
If I could give zero stars I would
My oven is still not working after the technician was just here and has closed the ticket. Trying to get rescheduled has been a mess. I have been told I have to wait 2 more weeks to get a technician back our to rediagnose the issue.
David M,
Newton, IACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1733438082163